Cerner
Hi, I’m
Aayat MOhamed
Alrayyan
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
years of professional experience
4
years of post-secondary education
2
Languages
Work History
The View HospitalDoha
Patient Access Representative
10.2022 - Current
Job overview
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved customer complaints using established follow-up procedures.
EmovisDoha
Customer Service Representative
11.2021 - 10.2022
Job overview
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Registering new accounts and Administration of
existing accounts.
Hamad Medical Corporation Doha
Call Center Representative
04.2014 - 10.2021
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every
customer by leveraging extensive knowledge of
products and services and creating welcoming,
positive experiences. - Answered product and service questions, suggesting
- other offerings to attract potential customers.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues. - Updated account information to maintain customer
records. - Maintained up-to-date knowledge of product and
service changes. - Helped large volume of customers every day with
positive attitude and focus on customer satisfaction. - Clarified customer issues and determined root cause of
problems to resolve product or service complaints.
Education
Khartoum College of Medical SciencesSudan
Bachelor of Science from Medical Laboratory Technology
10.2005 - 02.2010
Skills
Formularies
Information Collection
Medical terminology
Medical insurance
Appointment Scheduling
Communication skills
Customer service skills
Software
Cisco Telephone
Office 365
Sap
MCC
Injixo
Timeline
Patient Access Representative
The View Hospital
10.2022 - Current
Customer Service Representative
Emovis
11.2021 - 10.2022
Call Center Representative
Hamad Medical Corporation
04.2014 - 10.2021
Khartoum College of Medical Sciences
Bachelor of Science from Medical Laboratory Technology
10.2005 - 02.2010