Cerner
Hi, I’m
Aayat MOhamed
Alrayyan
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
years of professional experience
4
years of post-secondary education
2
Languages
Work History
The View HospitalDoha
Patient Access Representative
10.2022 - Current
Job overview
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved customer complaints using established follow-up procedures.
EmovisDoha
Customer Service Representative
11.2021 - 10.2022
Job overview
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Registering new accounts and Administration of
existing accounts.
Hamad Medical Corporation Doha
Call Center Representative
04.2014 - 10.2021
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every
customer by leveraging extensive knowledge of
products and services and creating welcoming,
positive experiences. - Answered product and service questions, suggesting
- other offerings to attract potential customers.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues. - Updated account information to maintain customer
records. - Maintained up-to-date knowledge of product and
service changes. - Helped large volume of customers every day with
positive attitude and focus on customer satisfaction. - Clarified customer issues and determined root cause of
problems to resolve product or service complaints.
Education
Khartoum College of Medical SciencesSudan
Bachelor of Science from Medical Laboratory Technology
10.2005 - 02.2010
Skills
Formularies
undefinedSoftware
Cisco Telephone
Office 365
Sap
MCC
Injixo
Timeline
Patient Access Representative
The View Hospital
10.2022 - Current
Customer Service Representative
Emovis
11.2021 - 10.2022
Call Center Representative
Hamad Medical Corporation
04.2014 - 10.2021
Khartoum College of Medical Sciences
Bachelor of Science from Medical Laboratory Technology
10.2005 - 02.2010
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