Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nizhea Alston

Cary,NC

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Tricity Family Medicine & Urgent Care
06.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Greeted and assisted patients with check-in procedures.
  • Preparing patient for doctor, documenting their weight, height, blood pressure, temperature, and getting their reason for visit.

Call Center Representative

Victra
09.2016 - 03.2020
  • Responded to customer calls to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helping customers gain knowledge of new products and helping with purchases.

Education

Associate of Applied Science - Medical Clinical Assisting

Miller Motte College
Raleigh, NC
06.2022

High School Diploma -

South East Raleigh Magnet High
Raleigh, Nc
05.2016

Skills

  • Patient Information Management
  • Formularies
  • Outbound Calling
  • Referral Coordination
  • Billing and coding
  • Microsoft word

Timeline

Patient Access Representative

Tricity Family Medicine & Urgent Care
06.2022 - Current

Call Center Representative

Victra
09.2016 - 03.2020

Associate of Applied Science - Medical Clinical Assisting

Miller Motte College

High School Diploma -

South East Raleigh Magnet High

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Nizhea Alston