Elizabeth Christmas
Williamsburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Sentara Williamsburg Regional Medical Center
11.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
Patient Care Technician
Memorial Healthcare
05.2017 - 11.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Nursing Assistant
Abercorn Rehabilitation Center
09.2016 - 06.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Norfolk Healthcare And Rehabilitation Center
03.2014 - 07.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Medical Receptionist
MD Express
03.2013 - 03.2014
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
Education
No Degree - Medical Administration
Thomas Nelson Community College
Hampton, VA05.2021
GED -
Old Dominion Job Corp
Monroe07.1996
Skills
- Reliability and Dedication
- Registration Coordination
- Patient Information Management
- Insurance Company Knowledge
- Payment Processing
- Electronic Health Records Systems
- Team Leadership
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Patient Registration
- Fee Collection
- Punctual and Hardworking
- Word Processing
- Customer Satisfaction
- EMR/EHR
- Patient Health Information Access
- Money Handling
- Patient Contact
- Outbound Calling
- Medical Terminology
- Patient Rights
- Customer Relations
- Conflict Resolution
- Time Management
- Microsoft Excel
Timeline
Patient Access Representative
Sentara Williamsburg Regional Medical Center
11.2021 - Current
Patient Care Technician
Memorial Healthcare
05.2017 - 11.2019
Certified Nursing Assistant
Abercorn Rehabilitation Center
09.2016 - 06.2017
Certified Nursing Assistant
Norfolk Healthcare And Rehabilitation Center
03.2014 - 07.2015
Medical Receptionist
MD Express
03.2013 - 03.2014
No Degree - Medical Administration
Thomas Nelson Community College
GED -
Old Dominion Job Corp
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