Angelica Davila
Lansing,MI
Summary
Honest, hardworking and reliable worker. Dedicated to customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
McLaren Greater Lansing
Lansing, MI
04.2021 - Current
- Managed patient check-in and registration processes to ensure efficient service delivery.
- Facilitated communication between patients and healthcare providers to resolve inquiries or concerns.
- Utilized electronic health record systems to accurately input and maintain patient data.
- Coordinated insurance verification and benefit eligibility checks for incoming patients.
- Trained new staff on operational procedures and best practices in patient access services.
- Processed medical records request
- Processed home health certification order for billing
- Handled payments for copays and entered in co pays using experian
- Referral coordinator , processed referral's and prior authorizations for imaging and medications
Lead Customer Service Representative (CSR)
Speedway
01.2013 - Current
- Ensure that all required reports and paperwork, including but not limited to, the Speedway Customer Ready Worksheets, Temperature Log, etc., are completed in a timely fashion.
- Audit foodservice inventory and manages on-hand quantities to ensure product availability and inventory accuracy.
- Orders products, verifies deliveries and posts accurate invoices as directed by the Manager.
- Completes other duties as assigned by Management.
- Meeting and exceeding customer expectations on every visit.
- Maintaining a clean, safe environment to ensure the store is presentable.
- Food preparation including making one of our customer-favorites coffee.
- Ensuring proper preparation, presentation, and freshness of all foodservice products.
- Ability to follow proper health code guidelines.
- Ability to be a brand ambassador and continue to develop our evolving food program.
- Cash handling, fuel transactions, and consistently promoting the Speedy Rewards loyalty program.
- The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
Cashier
Max10
02.2012 - 12.2012
- Ensure great customer service by assisting in location, availability and selection of merchandise.
- Maintain store selling floor, fitting rooms, visual displays, presentation and conditions.
- Assist in daily store recovery, before, during or after store opening hours.
- Promote current sales and promotions to customers, including pricing of merchandise.
- Adhere to company policies, procedures, and loss prevention practices.
- Complete sales transactions and maintain proper accountability at registers.
- Process merchandise returns and exchanges courteously and under company guidelines.
- Support all management, visuals, and sales team at all times.
Production
Sohns Linen Service
10.2010 - 07.2011
- Operates mechanical equipment to include: folder, washers, dryers, and steam press.
- Completes laundry production tasks as assigned to include: washing, sorting, drying, transporting, organizing, folding, counting, and weighing.
- Quality control checks linens accordingly to meet standards.
- Stacks and wraps linens accordingly based on customer requirements.
- Reports any equipment malfunctions to the supervisor/manager.
Education
Associate of Applied Science - Medical Billing And Coding
Ross Medical Education Center
Lansing, MI06-2022
Diploma - undefined
Eastern High School
01.2010
undefined
Upward Bound (MSU)
01.2010
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Money handling
- Relationship building
- Reliability and dedication
- Word processing
- Multi-line telephone systems
- Insurance authorizations
- Scheduling diagnostic procedures
- Referral coordination
Languages
Spanish
Limited Working
Phone
cell, (517) 574-8530
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
McLaren Greater Lansing
04.2021 - Current
Lead Customer Service Representative (CSR)
Speedway
01.2013 - Current
Cashier
Max10
02.2012 - 12.2012
Production
Sohns Linen Service
10.2010 - 07.2011
Diploma - undefined
Eastern High School
undefined
Upward Bound (MSU)
Associate of Applied Science - Medical Billing And Coding
Ross Medical Education Center