Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Ykeisha McGee

Jackson,MS

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

St. Dominic's Hospital
07.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.

Sales Associate

JCPenney
08.2016 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Master of Science - Leadership

Belhaven University
Jackson, MS
04.2023

Bachelor of Science - Social Work

Jackson State University
Jackson, MS
05.2021

Skills

  • Payment Calculation
  • Electronic Health Records Systems
  • Customer Satisfaction
  • Team Leadership
  • Patient Registration
  • Patient Admission
  • Patient Rights
  • System Updating
  • Medical Terminology
  • Payment Processing
  • Patient Information Management
  • Money Handling
  • Phone and Email Etiquette

Affiliations

  • I am a active member of First Hyde Park Baptist Church
  • I was apart of the choir and praise team.

Additional Information

  • Community service- Go Blue, Be Green (2017-2020)

It is a recycling program on Jackson State University campus. This organization recycles and provides computers to low income families.

  • Mississippi Black Women's Roundtable ( January 16th- April 22nd, 2020)

The national BWR mission is to ensure the educational advancement, economical security, health and wellness, education and global empowerment of women.

Timeline

Patient Access Representative

St. Dominic's Hospital
07.2021 - Current

Sales Associate

JCPenney
08.2016 - 07.2021

Master of Science - Leadership

Belhaven University

Bachelor of Science - Social Work

Jackson State University

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Ykeisha McGee