Haley Armour
Concord Hospital
Tilton,NH
12
years of professional experience
Proven healthcare professional with a strong background in patient care and administrative duties, notably at Concord Hospital. Excelled in maintaining HIPAA compliance and enhancing patient satisfaction through effective communication and insurance verification. Demonstrated flexibility and a commitment to quality care, leveraging EMR proficiency and exceptional teamwork skills to improve operational efficiency.
Work History
Patient Access Representative
2 Years 6 Months- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
Licensed Nursing Assistant
6 Years 2 Months- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Elevated overall nursing quality through skillful execution of proper wound care techniques while adhering to evidence-based guidelines.
- Promoted patient comfort by promptly addressing pain management needs in collaboration with nursing staff.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Licensed Nursing Assistant
1 Year 3 Months- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
- Elevated overall nursing quality through skillful execution of proper wound care techniques while adhering to evidence-based guidelines.
- Contributed to efficient clinical operations by effectively managing supplies, equipment, and patient information.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Licensed Nursing Assistant
10 Months- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Reduced the risk of infection by maintaining strict adherence to hygiene protocols and infection control measures.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Elevated overall nursing quality through skillful execution of proper wound care techniques while adhering to evidence-based guidelines.
- Contributed to efficient clinical operations by effectively managing supplies, equipment, and patient information.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Bachelor of Arts - Clinical Psychology
Skills
Insurance Verification
Paging Systems
Formularies
EMR
Medical terminology
Information Collection
Medical insurance
Interpreting physician orders
Appointment Scheduling
Document filing
Chart pulling
Timeline
Patient Access Representative
Concord Hospital
02.2024 - CurrentRead More
Licensed Nursing Assistant
Goldenview Healthcare Center
01.2017 - 03.2023Read More
Licensed Nursing Assistant
Mountain Ridge Center
10.2015 - 01.2017Read More
Licensed Nursing Assistant
Goldenview Healthcare Center
12.2014 - 10.2015Read More
Southern New Hampshire University
Bachelor of Arts from Clinical Psychology
Read More