- Enjoy hobbies that combine physical activity with outdoor exploration
- Pilates
- Reading
- Crafting and DIY Projects
- Music
- Watching Movies and TV Shows
- Playing Sports
Abagail Govern
Mount Pleasant
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences.
Overview
2
2
years of professional experience
Work History
Sales Associate
The Family Clothesline
State College, PA
06.2025 - 08.2025
- Assisted customers in selecting products, enhancing shopping experience and increasing customer satisfaction.
- Maintained store organization by restocking merchandise and ensuring displays were visually appealing.
- Processed sales transactions accurately using point-of-sale systems, contributing to efficient checkout experiences.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Helped customers locate products and checked store system for merchandise at other sites.
Restaurant Hostess
The Boulevard
Greensburg, PA
08.2023 - 08.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Assisted in training new host staff on best practices and customer interaction techniques.
- Addressed guest inquiries and concerns, providing exceptional customer service experience.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelor of Science - Hospitality Management
Pennsylvania State University
University Park, PA05-2029
Skills
- Reliability
- Outgoing
- Understanding
- Personability
- Customer satisfaction
- Organizational skills
- Excellent communication
- Complaint handling
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Interests
Timeline
Sales Associate
The Family Clothesline
06.2025 - 08.2025
Restaurant Hostess
The Boulevard
08.2023 - 08.2024
Bachelor of Science - Hospitality Management
Pennsylvania State University