Abagail Streich
Warren,PA
Summary
Dynamic professional with a proven track record in enhancing customer loyalty and streamlining e-commerce operations, notably at Breezeline/Cogeco. Excelled in roles requiring strong leadership and Shopify expertise, achieving significant retention goals. Skilled in Microsoft Office Suite and adept at fostering team collaboration, I bring a blend of technical proficiency and interpersonal savvy to drive success.
Overview
11
11
years of professional experience
Work History
Retention Specialist
Breezeline/Cogeco
Warren, USA
03.2022 - Current
- Engage with customers to understand their needs and provide tailored solutions to reduce churn
- Resolve billing, service, and technical issues to ensure customer satisfaction and loyalty
- Educate customers on product features, service upgrades, and promotions to enhance their experience
- Collaborate with internal teams to address customer feedback and improve retention strategies
- Consistently achieve retention goals and maintain high customer satisfaction ratings
Personal Shopper/Online Pickup, Delivery, and Shipping Associate
Walmart Supercenter
Warren, USA
08.2020 - 03.2022
- Efficiently prepare customer orders for store pickup and delivery services
- Process, pack, and ship items sold by Walmart.com in collaboration with FedEx and Point Pickup
- Promote Walmart apps, Walmart+, and Walmart.com to enhance customer engagement and loyalty
Team Leader
National Comedy Center, Inc.
Jamestown, USA
06.2018 - 08.2020
- Managed e-commerce operations, including ticket sales and online retail using Shopify and dropshipping platforms
- Conducted data entry and deposits for four retail locations within the organization
- Led and trained staff and interns to maintain smooth daily operations
- Coordinated 500+ volunteers year-round using Volgistics and When I Work platforms
- Oversaw fulfillment of donation requests and event logistics for the annual Lucille Ball Comedy Festival
Server/Certified Trainer
Perkins Restaurant and Bakery
Warren, USA
05.2014 - 09.2019
- Trained new hires on company systems and operational procedures
- Supervised and supported a team of servers during high-volume shifts
- Represented staff in managerial meetings to address challenges and implement improvements
Intern
National Comedy Center, Inc.
Jamestown, USA
05.2017 - 08.2017
- Assisted in organizing and executing events for the Lucille Ball Comedy Festival
- Led teams during events, ensuring exceptional visitor experiences
- Created operational documents for block parties, vendor coordination, and event logistics
Telemarketer
The Derrick and The Clarion News
Clarion, USA
09.2013 - 05.2014
- Supported customer subscription services via phone and online interactions
Education
Bachelor of Science - Strategic Communication, Business Marketing
Clarion University of Pennsylvania
Clarion, PA06.2016
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong customer service skills
- Skilled in Shopify and e-commerce operations
- Experienced in team leadership and staff management
- Event Planning and Coordination
- Volunteer Management Systems: Volgistics, When I Work
- E-commerce Platforms: Shopify, ALL U, Trevco, Midsouth
- Strong Interpersonal and Leadership Skills
- Customer retention strategies
Professional Development
- Leadership Workshop & Awards Ceremony, Arts Services Initiative of Western New York, Buffalo, NY, 05/22/19, Enhanced managerial techniques and team-building strategies through hands-on workshops.
- National Association of Campus Activities (NACA) Conferences, Boston, MA, 02/15/14 - 02/19/14, Minneapolis, MN, 02/14/15 - 02/18/15, Networked with entertainment industry professionals to explore programming for college students. Participated in seminars on marketing and advertising strategies for young adult audiences.
References
References available upon request.
Timeline
Retention Specialist
Breezeline/Cogeco
03.2022 - Current
Personal Shopper/Online Pickup, Delivery, and Shipping Associate
Walmart Supercenter
08.2020 - 03.2022
Team Leader
National Comedy Center, Inc.
06.2018 - 08.2020
Intern
National Comedy Center, Inc.
05.2017 - 08.2017
Server/Certified Trainer
Perkins Restaurant and Bakery
05.2014 - 09.2019
Telemarketer
The Derrick and The Clarion News
09.2013 - 05.2014
Bachelor of Science - Strategic Communication, Business Marketing
Clarion University of Pennsylvania