Abagale Ericson
Sioux City,IA
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clerk
Charlie’s Liquor
07.2022 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Contributed to the reduction of waste by properly sorting recyclables, compost, and garbage according to company guidelines.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Volleyball Coach
Arena Volleyball Club
11.2021 - Current
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
- Increased college recruitment opportunities for athletes by maintaining relationships with collegiate coaches and promoting player successes.
- Streamlined communication between players, parents, and staff through the use of online platforms and regular meetings.
- Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
- Continuously updated personal coaching knowledge by attending conferences, workshops, and earning additional certifications related to volleyball coaching.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
Customer Service Representative
Planet Fitness
12.2021 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Exercise Physiology
Briar Cliff University
Sioux City, IA05.2022
Associate of Arts (A.A.) -
Kirkwood Community College
Cedar Rapids, IA12.2019
Associate of Science (A.S.) -
Kirkwood Community College
Cedar Rapids, IA12.2019
High School Diploma -
West Sioux High School
Hawarden, IA05.2018
Skills
- Problem Resolution
- Efficient and Courtesy
- Money Handling
- Effective Communication
- Adaptability and Flexibility
- Loss Prevention
- Time Management
- Teamwork and Collaboration
- Customer Assistance
Accomplishments
NJCAA Academic All-American (2019-2020)
NJCAA All-Conference Second Team volleyball (2019)
NJCAA All-Region Second Team volleyball (2019)
Briar Cliff AD Honor Roll (Spring 2020-Spring and 2022)
Certification
- Coaching Endorsement, 12/2021
- CPR 05/2023
- Bloodborne Pathogens, 05/2023
activities
- 2 Year Starter, Volleyball Team, Kirkwood Community College 2018-2019
- 2 Year Starter, Volleyball Team, Briar Cliff University 2019-2022
volunteer experience
Siouxland Animal Shelter
Camp High Hopes
Timeline
Clerk
Charlie’s Liquor
07.2022 - Current
Customer Service Representative
Planet Fitness
12.2021 - 06.2022
Volleyball Coach
Arena Volleyball Club
11.2021 - Current
Bachelor of Science - Exercise Physiology
Briar Cliff University
Associate of Arts (A.A.) -
Kirkwood Community College
Associate of Science (A.S.) -
Kirkwood Community College
High School Diploma -
West Sioux High School