Laquisha Gamble
Sunrise,FL
Summary
Highly enthusiastic and responsible, seeking opportunities for employment with an organization that encourages creativity, initiative, and hard work for longevity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clerk
United States Post Office
Opa-locka, FL
11.2020 - Current
- Sort outgoing and/or incoming mail using automated equipment
- Ensure all necessary support equipment and materials are organized for sorting
- Provide services at public window for non-financial transactions
- Lifting or carrying moderate to heavy mail and packages and prolonged standing
Customer Service Representative
Walgreens Corporate
Miramar, FL
02.2017 - 05.2021
- Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
- Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
- Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
- Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
Patient Access Representative
Memorial Regional Hospital Hollywood
Hollywood, FL
10.2014 - 02.2017
- Provides advances service to patients, providers and caregivers, as it relates to, but not limited to: billing and coding support, prior authorization assistance, benefit verification
- Provides exceptional customer service and resolves requests in a timely manner
- Coordinates with internal and external service provides to ensure services are performed in accordance with program policy
- Becomes knowledgeable regarding payer trends and reimbursement trends
- Performs other related duties as assigned
Education
High School Diploma -
Miami Edison Senior High School
Miami, FL06.2003
Skills
- Customer Service
- HIPPA
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Paperwork Processing
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- De-Escalation Techniques
- Building rapport
- Technical Support
- Quality Control
- Clerical Support
- Live chat support
- Filing
- Dispute Resolution
- Customer Education
- Product Sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Order Fulfillment
- Recordkeeping strengths
- Account updating
- Research
- Account Management
- Spreadsheets
- Medical terminology knowledge
- POS systems expert
- CRM Software
Certification
American Heart Association Basic Life Support
Timeline
Clerk
United States Post Office
11.2020 - Current
Customer Service Representative
Walgreens Corporate
02.2017 - 05.2021
Patient Access Representative
Memorial Regional Hospital Hollywood
10.2014 - 02.2017
High School Diploma -
Miami Edison Senior High School