Joycelyn McGowan
Clerk
Bay St. Louis ,MS
Summary
Dynamic professional with a proven track record at VA Medical Center, excelling in document management and customer service. Recognized for meticulous attention to detail and effective communication, enhancing patient experience and clinic efficiency. Adept at multitasking and problem-solving, ensuring timely retrieval of medical information and seamless appointment scheduling.
Overview
4
4
years of professional experience
Work History
Clerk
VA Medical Center
10.2022 - Current
- Processed patient records and maintained accurate filing systems for timely medical information retrieval.
- Entered appointment, demographic, and administrative data into electronic records with strong attention to detail.
- Answered phones, routed inquiries, and provided courteous front-desk support to patients and staff.
- Scheduled appointments and coordinated calendar changes to support efficient clinic workflow.
Certified Nursing Assistant
Driftwood Healthcare And Rehabilitation Center
07.2022 - 08.2022
- Assisted residents with bathing, dressing, grooming, and toileting while preserving dignity and comfort.
- Monitored vital signs and reported changes in condition to nursing staff promptly.
- Transferred residents safely using gait belts, wheelchairs, and lift equipment.
- Documented care activities, intake, output, and observations accurately in resident records.
Education
High School Diploma -
Bay High School
Bay St. Louis,ms05.1996
Skills
Telephone etiquette
Customer Service
Customer satisfaction
Document management
Spreadsheet development
Confidentiality
Scanning and copying
Records retrieval
Verbal and writing communication
Multitasking
Multitasking Abilities
Attention to detail
Time management
Organizational skills
Customer service
Microsoft office
Teamwork and collaboration
Excellent communication
Written communication
Decision-making
Team building
Verbal communication
Honest and dependable
Reliable and responsible
Customer assistance
Problem-solving abilities
Customer service excellence
Self motivation
Interpersonal skills
Timeline
Clerk
VA Medical Center
10.2022 - Current
Certified Nursing Assistant
Driftwood Healthcare And Rehabilitation Center
07.2022 - 08.2022
High School Diploma -
Bay High School