Abang Matthew Njoh
Roanoke,TX
Summary
Results-driven professional with proven expertise in project management and customer service, recognized for enhancing guest experiences while effectively leading cross-functional teams to deliver projects on time and within defined scopes.
Overview
2
2
years of professional experience
6
6
Certifications
Work History
Server
Chuys
Fort Worth, Texas
09.2024 - Current
- Delivered high-quality customer service in fast-paced dining setting, enhancing guest experience from greeting to checkout.
- Took accurate food and beverage orders, ensuring timely and correct service through effective communication with kitchen staff.
- Provided extensive menu knowledge, offering recommendations on specials and dietary accommodations.
- Managed multiple tables with professionalism while focusing on detail and efficiency.
- Handled cash, credit, and POS transactions accurately, ensuring financial integrity.
- Resolved guest concerns promptly to uphold customer satisfaction and encourage repeat business.
- Maintained clean, organized dining area in compliance with health and safety regulations.
- Collaborated with servers, hosts, bartenders, and management to ensure seamless restaurant operations.
Project Manager
ETL DATA
Frisco, Texas
06.2024 - Current
- Led cross-functional teams to execute projects on time and within defined scope.
- Defined project objectives, timelines, budgets, and deliverables aligned with business goals.
- Coordinated stakeholder tasks and responsibilities to ensure accountability and clear communication.
- Monitored project progress, identified risks, and implemented strategies to maintain momentum.
- Managed resources, schedules, and priorities to enhance efficiency and meet deadlines.
- Facilitated meetings and provided status updates for leadership and stakeholders.
- Ensured adherence to quality standards throughout project lifecycles.
- Adapted project plans based on changing requirements and organizational needs.
Education
Bachelor of Science - Aviation
Liberty University
Lynchburg, VA12-2027
Skills
- Project management
- Customer service
- Team collaboration
- Effective communication
- Time management
- Risk assessment
- Business communication
Certification
OSHA 10 Hour
Timeline
Server
Chuys
09.2024 - Current
Project Manager
ETL DATA
06.2024 - Current
Bachelor of Science - Aviation
Liberty University