Abas Ali
Kent,WA
Summary
Proven track record in enhancing customer satisfaction at Swissport USA through empathetic service and efficient problem resolution. Excelled in teamwork and creative project development at YMCA, significantly improving family experience. Skilled in customer service and outstanding communication, consistently delivering results meeting expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Swissport USA
01.2024 - 05.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Kid Zone Attendant
YMCA
10.2021 - 01.2024
- Managed check-in/check-out procedures, ensuring accurate record-keeping and smooth transitions for families.
- Assisted in the planning and execution of special events, providing a fun and engaging environment for kids.
- Developed creative arts and crafts projects to foster creativity and self-expression in children.
Education
High School Diploma -
Kentlake High School
Kent, WASkills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Surveillance
- Collaboration and Teamwork
Timeline
Customer Service Agent
Swissport USA
01.2024 - 05.2024
Kid Zone Attendant
YMCA
10.2021 - 01.2024
High School Diploma -
Kentlake High School