Abbee Swain
Hartville,OH
Overview
8
8
years of professional experience
Work History
Server/Server Trainer
Texas Roadhouse
Canton, OH
02.2023 - Current
- At Texas Roadhouse, we are responsible for providing a WOWing Legendary service with heart!! While using the POS system effectively, and demonstrating strong salesmanship.
- Cash handling- credit, and gift cards.
- Responsible alcohol service.
- Time management: ability to use available time to organize and complete work within certain deadlines.
- Work under pressure: ability to complete assigned tasks in stressful situations.
Food Runner/Server/Crew Trainer
Honeymoon Grille
Akron, OH
04.2018 - 01.2023
- Responsible for seating guests- following drink orders/refills.
- Taking customers orders over phone.
- Cash-handling
- Pre-bussing
- Greet customers, take reservations, and direct guests to tables.
- Prepare salad orders
- Closing duties (sweeping, mopping, vacuuming, rolling silverware and etc.)
- Great multi-tasker!!
Cake Decorator
Acme Fresh Market
Akron, OH
07.2021 - 07.2022
- Consistently met customer expectations through clear communication over phone calls or in-person orders.
- Provided products such as freezer cakes, cupcakes, specialty cakes for 15 ACME locations.
- Decorated freezer cakes and cake orders, etc. using colorful icings and piping techniques.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Prepared 1/8, 1/4, 1/2, and full sheet cakes. And round cakes.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Packaged and priced each product according to company pricing procedures.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Replenished bakery items in display cases.
Server
Bob Evans Restaurant
Akron, OH
10.2018 - 02.2019
- Providing guests with the best in service, courtesy, and care.
- Ensuring food is served in accordance with safety standards.
- Assisting with any questions and maintaining table standards.
- Reviewing meal tickets prior to placing prepared food on trays.
- Taking orders, seating patrons, serving food and drinks, and ensuring expedited payment procedures.
- Treating every customer with exceptional care and consideration.
- Checking out customers at the end of their visit.
Restaurant Hostess
Outback Steakhouse
Cuyahoga Falls, OH
06.2018 - 10.2018
- Welcoming customers
- Check clean tables on mobile devices.
- Prepare tables correctly for next guests
- Rolling silverware, other closing duties.
Server
IHOP
Akron, OH
09.2017 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and handled cash transactions.
- Performed opening and closing duties, ensuring the dining area was prepared for next day.
- Provided attentive service during high-volume periods.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Kohls Department Store
Canton, OH
12.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Coventry High School
Akron, OH05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Multitasking and organization
- Reliable and responsible
Timeline
Server/Server Trainer
Texas Roadhouse
02.2023 - Current
Cake Decorator
Acme Fresh Market
07.2021 - 07.2022
Server
Bob Evans Restaurant
10.2018 - 02.2019
Restaurant Hostess
Outback Steakhouse
06.2018 - 10.2018
Food Runner/Server/Crew Trainer
Honeymoon Grille
04.2018 - 01.2023
Cashier
Kohls Department Store
12.2017 - 03.2018
Server
IHOP
09.2017 - 05.2018
High School Diploma -
Coventry High School