Abbey Cwalinski
Scranton,PA
Summary
Driven professional with experience at Colarusso's Coal Fired Pizza, adept in dining room management and customer service. Excelled in guest engagement, enhancing customer satisfaction, and maintaining spotless environments. Skilled in server support and safe food handling, consistently supported team efficiency and guest experience.
Overview
2
2
years of professional experience
Work History
Hostess/Food Runner
Colarusso's Coal Fired Pizza
10.2021 - 08.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Assistant
Sandlot Baseball Academy
01.2021 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized and maintained the schedule for booking of the facilities.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and assisted with any necessary accommodations they needed to use the facilities.
Education
Bachelor of Arts - Journalism And Media Studies & Communications
Rutgers University
New Brunswick, NJ05.2026
High School Diploma -
Scranton High School
Scranton, PA06.2022
Skills
- Server Support
- Guest Engagement
- Dining room management
- Customer Service
- Table Bussing
- Cleaning and sanitation
- Safe Food Handling
Timeline
Hostess/Food Runner
Colarusso's Coal Fired Pizza
10.2021 - 08.2022
Front Desk Assistant
Sandlot Baseball Academy
01.2021 - 04.2021
Bachelor of Arts - Journalism And Media Studies & Communications
Rutgers University
High School Diploma -
Scranton High School
Similar Profiles
Aidan StephanAidan Stephan
Server at Slyce Coal Fired PizzaServer at Slyce Coal Fired Pizza
Ashley PungitoreAshley Pungitore
Hostess/Takeout at Anthony's Coal Fired PizzaHostess/Takeout at Anthony's Coal Fired Pizza
Taylor SingerTaylor Singer
Cook at The Marsh Grille, Tap & Coal Fired PizzaCook at The Marsh Grille, Tap & Coal Fired Pizza