Abbey Laisure
Denton,Texas
Summary
Accomplished leasing consultant. With excellent abilities in customer service, telephone etiquette and issues response. Adaptable and compassionate when working with current and potential residents.
Overview
10
10
years of professional experience
Work History
Tier 1 Associate
Amazon
10.2019 - 05.2024
- Mentored junior staff members by providing guidance on best practices, contributing to their professional growth and development. Being specifically trained as a learning ambassador.
- Assisted in the development of training materials, leading to better onboarding experiences for new hires.
- Led cross-functional teams in executing complex projects within scope and timeline constraints. By communicating across departments to improve safety and performance to identify potential issues. KAFW would use my experience on the floor to help departments communicate and streamline work.
- Had to make quick and decisive actions when operations went wrong, or there was no management on site.
Ticket Seller
Fort Worth Zoo
02.2020 - 08.2021
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times. Especially during the unprecedented times of Covid-19.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
Leasing Agent
The Liberty Group Apartment Staffing
06.2017 - 08.2019
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Restaurant Hostess
Westside Cafe
10.2014 - 01.2015
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns. Even going the extra mile to communicate when there were barriers, so customers would leave satisfied and come back.
Education
Bachelor of Arts - Radio And Television Broadcasting
University of North Texas
Denton, TX05.2025
Associate of Arts - The Arts
Tarrant County College District
Fort Worth, TX05.2022
No Degree - Theater Arts
Texas A&M University - Corpus Christi
Corpus Christi, TXSkills
- Compliance Management This was especially important when working with the safety of coworkers and residents
- Industry Awareness My knowledge in learning the ins and out of where I work Would allow me to be able to communicate in times of needs to accomplish the goals of any situation
- Cross-Functional TeamworkBeing adaptable allowing me to be able to take on different roles when needed
- Compassionate and Empathetic
Additional Information
As someone who loves art and crafting things; I can think outside the box when finding answers to solutions. An additional side hobby is that I am currently learning both Spanish and Japanese.
Timeline
Ticket Seller
Fort Worth Zoo
02.2020 - 08.2021
Tier 1 Associate
Amazon
10.2019 - 05.2024
Leasing Agent
The Liberty Group Apartment Staffing
06.2017 - 08.2019
Restaurant Hostess
Westside Cafe
10.2014 - 01.2015
Bachelor of Arts - Radio And Television Broadcasting
University of North Texas
Associate of Arts - The Arts
Tarrant County College District
No Degree - Theater Arts
Texas A&M University - Corpus Christi