Abbey Laisure
Denton,TX
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Adaptable to work with new potential residents.
Overview
10
10
years of professional experience
Work History
Tier 1 Associate
Amazon
10.2019 - 05.2024
- Mentored junior staff members by providing guidance on best practices, contributing to their professional growth and development. I trained especially to do this as a learning ambassador.
- Assisted in the development of training materials, leading to better onboarding experiences for new hires.
- Collaborated with supervisors to escalate and address operational issues, to improve work on the floor
- Communicated with all departments to improve performance to identify potential issues.
- Had to make quick and decisive actions when operations went wrong and when to had to solve issues with customer product in a timely manner.
Ticket Seller
Fort Worth Zoo
02.2020 - 08.2021
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
Leasing Agent
The Liberty Group Apartment Staffing
06.2017 - 08.2019
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features. Managing to up the occupancy within a timely manner.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Restaurant Hostess
Westside Café
10.2014 - 01.2015
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Bachelor of Arts - Media Arts And History
University of North Texas
Denton, TX05.2025
Associate of Arts - Arts
Tarrant County College District
Fort Worth, TX05.2022
No Degree - Theater Arts
Texas A&M University - Corpus Christi
Corpus Christi, TXSkills
- Compliance Management This was especially important when working with safety of coworkers and residents I would work with
- Cross-Functional Teamwork I am adaptable since I took on many rolls short notice
- Industry Awareness I taught new hires, and I was one of the few who was in the know by my strength in communication
- Communication and Empathy
Additional Information
As someone who loves art and creating things, I can think outside the box when finding answers to solutions. Another side hobby I am currently working on is studying Spanish and Japanese, so oneday I can communicate to even more people.
Timeline
Ticket Seller
Fort Worth Zoo
02.2020 - 08.2021
Tier 1 Associate
Amazon
10.2019 - 05.2024
Leasing Agent
The Liberty Group Apartment Staffing
06.2017 - 08.2019
Restaurant Hostess
Westside Café
10.2014 - 01.2015
Bachelor of Arts - Media Arts And History
University of North Texas
Associate of Arts - Arts
Tarrant County College District
No Degree - Theater Arts
Texas A&M University - Corpus Christi