Summary
Overview
Work History
Education
Skills
References
Timeline
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Abbey Mullen

Providence,UT

Summary

Adept Branch Operations Lead with a proven track record at Chase Bank, I excel in operational efficiency and people management, driving profitability and enhancing customer service experiences. Skilled in safety management and team motivation, I have significantly improved branch operations by implementing strategic initiatives and fostering a culture of excellence.

Overview

17
17
years of professional experience

Work History

Branch Operations Lead

Chase Bank
Providence, UT
05.2019 - Current
  • Managed daily activities of the branch including staffing, sales goals, financial reporting, cash management, customer service delivery, security protocols and risk mitigation.
  • Resolved escalated customer complaints in a timely manner while maintaining excellent customer relations.
  • Ensured compliance with all regulatory requirements related to branch operations.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Branch Operations Lead

Chase Bank
Flagstaff, AZ
06.2017 - 05.2019
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Provided guidance to staff members regarding best practices for providing exceptional customer service experiences.
  • Planned work schedules to maintain adequate staffing levels.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Performed periodic audits of the branch's internal controls systems to detect errors or irregularities.

Cash Manager

Kohls Department Store
Flagstaff, AZ
08.2012 - 06.2017
  • Monitored cash transactions to identify trends, anomalies, and areas for improvement.
  • Led cash management operations, ensuring optimal cash positioning and liquidity for daily operations.
  • Managed daily cash operations and maintained accurate records of all transactions.

Customer Service Representative

Kohls Department Store
Victorville, CA
08.2008 - 08.2012
  • Responded to customer inquiries promptly in person.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

High School Diploma -

Serrano High School
Phelan, CA
06-2008

Skills

  • Strong team building skills
  • Operational efficiency
  • Motivational attitude
  • Acknowledgment of customer needs
  • Safety management
  • People management proficiency

References

References available upon request.

Timeline

Branch Operations Lead

Chase Bank
05.2019 - Current

Branch Operations Lead

Chase Bank
06.2017 - 05.2019

Cash Manager

Kohls Department Store
08.2012 - 06.2017

Customer Service Representative

Kohls Department Store
08.2008 - 08.2012

High School Diploma -

Serrano High School

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Abbey Mullen