Abbey Swaim
Winston-Salem,NC
Summary
I'm a hardworking employee committed to driving high sales in both slow and busy shifts. I'm an organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members, and supervisors. I consider myself as a customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards, experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. I am committed to executing sales, service, and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
Winston-Salem, NC
02.2023 - Current
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories regularly to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing, and styling.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Retail Assistant Manager
Stadium Hemp
Clemmons, NC
02.2022 - 12.2022
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Conducted regular inventory checks to ensure the accuracy of stock levels.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Participated actively in the recruitment process for new hires at the store level.
- Developed relationships with customers by providing knowledgeable advice about products.
- Coordinated with vendors for product availability and delivery schedules.
- Maintained a neat, clean, organized work environment that meets company standards.
Cashier
Lowes Foods
Clemmons, NC
08.2021 - 01.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally according to company policy.
- Issued receipts, refunds, credits, or changes due to customers.
- Followed company security procedures for handling large sums of money.
Cashier
Food Lion
Clemmons, NC
01.2021 - 08.2021
- Followed company security procedures for handling large sums of money.
- Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
- Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors.
- Issued receipts, refunds, credits, or changes due to customers.
Education
Bachelor of Business Administration -
Penn Foster Career School
Scranton, PA12-2025
GED -
West Forsyth High School
Clemmons, NC12-2021
Skills
- Inventory Control
- Retail loss prevention
- Promotional support
- Customer Needs Assessment
- Sales Development
- Payment Processing
- Order Processing
- Product Sales
- Cash Handling
- Teamwork and Collaboration
- Cash Handling Accuracy
- Flexible Schedule
- Meeting deadlines
- POS System Operation
- Customer Service
- Stocking and Receiving
- Multi-tasking strength
- Cold-calling
- Store Opening and Closing
- CRM software proficiency
- Negotiation Tactics
- Sales Training
- Client Service
- Merchandising knowledge
Affiliations
- A volunteer
- I work on home improvement projects
Certification
- Licensed Fork Lift - 2024
References
References available upon request.
Timeline
Sales Associate
Home Depot
02.2023 - Current
Retail Assistant Manager
Stadium Hemp
02.2022 - 12.2022
Cashier
Lowes Foods
08.2021 - 01.2022
Cashier
Food Lion
01.2021 - 08.2021
Bachelor of Business Administration -
Penn Foster Career School
GED -
West Forsyth High School