Abbey Williams
Scott Township,Pennsylvania
Summary
Driven retail manager with 10 years of experience in retail, sales, and managment. Skilled in customer service and team leading with a proven track record of driving sales growth.
Work History
Store Manager
Once Upon a Child
10 2018 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and labor requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Coached sales associates in product specifications, significantly increasing customer satisfaction.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Brick And Fire Pizza
11 2015 - 09 2016
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
Primanti Bros
06 2016 - 12 2016
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
06.2014
- Member of SADD
Skills
- Sales expertise
- Staff training and development
- Staff Management
- Customer Service
- Inventory Management
Timeline
Store Manager - Once Upon a Child
10 2018 - Current
General Manager - Brick And Fire Pizza
11 2015 - 09 2016
Server - Primanti Bros
06 2016 - 12 2016
Lakeland High School - ,