Abbeygale Mobley
McLeansboro,IL
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
3
3
years of professional experience
Work History
Shift Manager
Moreland/Bishop McDonalds
02.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on service protocols and efficient workflow.
- Managed inventory levels, optimizing stock to meet customer demand.
- Coordinated staff schedules, balancing labor needs with budget constraints.
Waitress
House of Pho
05.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Walmart
09.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Norris City Omaha Enfield Highschool
Norris City, ILSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Problem-solving
- Customer engagement
- Cleaning and sanitizing
- Leadership qualities
- Telephone etiquette
- Positive company representation
Accomplishments
Developed practical legislative and policy skills through competitive participation in Model Illinois Government, collaborating within a large delegation to research, draft, and debate legislation. Contributed to team success earning the Outstanding Large Delegation award, demonstrating effective teamwork, policy analysis, and strategic communication. Awarded Outstanding Original Legislation for authoring and defending a bill on AI Safety and Regulation, recognized for innovation, clarity, and policy relevance. Currently serve as Head Delegate, leading team coordination, mentoring delegates, and guiding legislative strategy.
Timeline
Waitress
House of Pho
05.2024 - 07.2024
Shift Manager
Moreland/Bishop McDonalds
02.2024 - Current
Cashier
Walmart
09.2022 - 02.2024
Norris City Omaha Enfield Highschool