Hi, I’m
ABBI CHAVEZ
Health Care Specialist
Phoenix,AZ
Summary
Dynamic professional with over 10 years of leadership in operations and healthcare. Expertise in managing complex workflows, leading cross-functional teams, and enhancing efficiency in clinical and administrative settings. Proven track record in driving results in fast-paced environments. Open to remote opportunities in operations, project coordination, healthcare administration, or customer success.
Overview
3
Certifications
7
years of professional experience
Work History
The Scottsdale Chiropractor
Chiropractic Assistant
01.2026 - Current
Job overview
- Collaborated with chiropractors to optimize patient treatment protocols and workflows.
- Educated patients on treatment plans and exercises, enhancing their understanding of care.
- Managed daily operations of chiropractic office, contributing to a welcoming environment.
- Assisted in patient intake, ensuring accurate documentation and efficient scheduling.
BioXcellerator
Clinical Care Program Assistant
11.2024 - 12.2025
Job overview
- Provide executive-level administrative support for international patient programs across multiple time zones
- Coordinate global scheduling, medical records, and communications for leadership and clinical teams
- Ensured accuracy, confidentiality, and compliance in sensitive medical documentation to protect patient information and support regulatory standards.
- Supported strategic initiatives and post-treatment follow-up programs to foster patient engagement and continuity of care.
- Coordinated project timelines and deliverables to align with organizational goals and enhance project execution.
- Supported cross-functional teams by facilitating communication and resource sharing.
Banner Health
Patient Service Specialist
12.2021 - 12.2023
Job overview
- Managed 60+ patient schedules daily using Cerner and PowerChart
- Supported physicians and clinical teams with scheduling, coordination, and patient communication
- Resolved insurance, scheduling, and workflow issues, enhancing operational efficiency and patient satisfaction.
- Facilitated patient check-in and registration processes, optimizing overall flow.
Octapharma Plasma
Manager / Phlebotomy Supervisor
11.2019 - 11.2021
Job overview
- Led daily center operations and supervised a team of 15+ staff
- Led operational teams to enhance blood donation efficiency and safety protocols.
- Enhanced donor record accuracy and ensured regulatory compliance through systematic review processes
- Resolved escalated operational and customer service issues with a focus on maintaining positive donor experiences
- Developed and implemented training programs that elevated staff performance and ensured adherence to industry standards.
North Coast Eye Care
Optometry Assistant / Medical Scribe
05.2019 - 10.2019
Job overview
- Assisted optometrists in performing patient exams and diagnostic tests to enhance clinical support
- Documented patient encounters and ensured accuracy of electronic medical records for improved patient care
- Coordinated front-office operations, including scheduling and managing patient flow to optimize clinic efficiency
Education
New Mexico Highlands University
Bachelor of Science from Allied Health
05.2019
Phoenix College
Associate of Arts
05.2016
Skills
Leadership & team management (15 staff)
Operations & workflow optimization
Healthcare administration & compliance (HIPAA, Cerner, PowerChart)
Scheduling
Records & data management
Remote collaboration & stakeholder communication
Patient service coordination
Clinical documentation
Insurance verification
Escalation management
Certification
IVP Fingerprint Clearance Card (Active)
Timeline
Chiropractic Assistant
The Scottsdale Chiropractor
01.2026 - Current
Clinical Care Program Assistant
BioXcellerator
11.2024 - 12.2025
Patient Service Specialist
Banner Health
12.2021 - 12.2023
Manager / Phlebotomy Supervisor
Octapharma Plasma
11.2019 - 11.2021
Optometry Assistant / Medical Scribe
North Coast Eye Care
05.2019 - 10.2019
New Mexico Highlands University
Bachelor of Science from Allied Health
Phoenix College
Associate of Arts