Abbi Marshall
Midlothian,TX
Summary
Versatile professional with extensive experience in retail and customer service. Demonstrates strong attention to detail and effective problem-solving skills, consistently meeting tight deadlines while enhancing customer satisfaction. Possesses a strong work ethic and exceptional interpersonal abilities, ready to tackle new challenges.
Overview
25
25
years of professional experience
Work History
Personal Shopper
Instacart
Albuquerque, New Mexico
01.2020 - 02.2021
- Completed pickup and shopping orders for customers within local area.
- Managed time effectively to complete shopping tasks promptly while upholding high service standards.
- Navigated stores efficiently to locate items quickly and accurately.
- Ensured product quality by inspecting items before final selection.
- Coordinated substitutions for unavailable items, ensuring continued customer satisfaction.
- Delivered excellent customer service by providing quick, accurate service under tight deadlines.
- Utilized mobile applications to track orders and update customers in real-time.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Sales Associate
Cookie Bouquet
Garland, Texas
01.1999 - 12.2001
- Guided customers in product selection with personalized recommendations to enhance shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Trained new team members in cash register operation, stock procedures, and customer service for improved team performance.
- Worked with fellow sales team members to achieve group targets.
- Managed inventory levels and organized merchandise displays for optimal visibility.
- Restocked shelves to maintain inventory levels.
- Maintained store cleanliness and ensured a welcoming shopping environment.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Responded to incoming calls to provide information on store offerings and services, enhancing customer engagement.
- Prepared and decorated cookies for customer orders.
Sales Associate
Kymmie's
Rockwall, Texas
03.1996 - 04.1998
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness of store environment including floors, windows, displays.
- Bagged purchases for customers at checkout to ensure safe transport. and wrapped gifts.
Education
Some College (No Degree) - Architecture
The University of Texas At Arlington
Arlington, Texas, TXSome College (No Degree) - General Studies
Eastfield College
Mesquite, TXSkills
- Order fulfillment and inventory management
- Mobile application proficiency
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Adaptability
- Self-direction and reliability
- Problem solving
- Planning and organization
- Data entry accuracy
- Customer relations and telephone etiquette
- Leadership and supervision
- Troubleshooting and maintenance
- Financial management
Affiliations
Currently volunteer with the DasCHE Spartans Volleyball Organization. My roles with this organization are board member, scheduler and treasurer.
Timeline
Personal Shopper
Instacart
01.2020 - 02.2021
Sales Associate
Cookie Bouquet
01.1999 - 12.2001
Sales Associate
Kymmie's
03.1996 - 04.1998
Some College (No Degree) - Architecture
The University of Texas At Arlington
Some College (No Degree) - General Studies
Eastfield College