Abbie Chalk
Cedar Rapids,Iowa
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for everyone. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Dedicated and customer-focused individual with a strong background in waitress and customer service roles. Seeking to leverage current experience and excellent interpersonal skills to provide exceptional service and contribute to the success of a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams
04.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Waitress
Perkins Restaurant & Bakery
05.2015 - Current
- Greet and seat customers in friendly and welcoming manner.
- Provide detailed explanations of menu, specials, and drink options.
- Take accurate food and beverage orders, ensuring dietary preferences and allergies are noted.
- Deliver orders promptly and accurately, ensuring quality and presentation meet restaurant's standards.
- Handle customer inquiries, concerns, and special requests with professionalism and problem-solving mindset.
- Upsell menu items and promote daily specials to enhance dining experience.
- Collaborate with kitchen staff to ensure smooth service flow and resolve any order discrepancies.
- Process payments accurately and efficiently using POS systems.
- Maintain clean and organized work station, adhering to food safety and sanitation guidelines.
Warehouse Packager
Nordstrom
10.2014 - 05.2015
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Compared shipment contents with orders to confirm accuracy.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Organized items on racks, shelves and bins to maintain established order.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Bartender/Bartender Shift Manager
Red Robin
05.2013 - 10.2014
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Kept bar presentable and well-stocked to meet customer needs.
- Demonstrated strong leadership skills by training and mentoring new staff members, resulting in improved service quality.
- Maintained inventory control, including ordering supplies, tracking usage, and minimizing waste.
- Created innovative cocktail recipes and seasonal drink menus, contributing to increased customer satisfaction and sales.
- Oversaw cash handling, cash register operations, and end-of-shift accounting procedures with high level of accuracy.
Education
High School Diploma -
Linn-Mar High School
Marion, IA05.2012
Skills
- Guest Satisfaction
- Strong Organizational Skills
- Performance Goals
- Communication & Problem Solving
- Creative Thinker
- High-Volume Environments
- Hospitality and Accommodation
- Safety and Sanitation Standards
Websites
Certification
- Licensed Real Estate Agent in the State of Iowa
Timeline
Real Estate Agent
Keller Williams
04.2022 - Current
Waitress
Perkins Restaurant & Bakery
05.2015 - Current
Warehouse Packager
Nordstrom
10.2014 - 05.2015
Bartender/Bartender Shift Manager
Red Robin
05.2013 - 10.2014
High School Diploma -
Linn-Mar High School