Abbie Bouska
Iowa City,IA
Summary
Enthusiastic and personable waitress with knowledge of how to create a fantastic dining experience. Three years of experience in pub style restaurant environments. Effective creator of service structures with thoughtful organization. Anticipating a customers need to facilitate an enjoyable dining experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Waitress
Stella
08.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Shorts
01.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Worked with the bartenders to serve people coming in for a carry out order
- Displayed enthusiasm and promoted excellent service to customers, increasing referrals, and walk-in business.
- Helped with bussing and prebussing through the shift to ensure the a quick turn over
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Waitress
Vitos On 42nd
04.2020 - 08.2021
- Greeted new customers, discussed specials, and took drink orders.
- Worked in a timely manner while multitasking.
- Resolved any guest complaints or modifications to maintain customer satisfaction.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Criminology
University of Iowa
Iowa City, IA12.2024
Skills
- High-Volume Dining
- Upselling Techniques
- Table Bussing
- Greeting and Escorting Guests
- To-Go Order Preparation
- Accurate Money Handling
- Age Verification
- Bar Terminology
- Front of House Display Creation
- Guest Accommodations
- Hospitality Service Expertise
Timeline
Waitress
Stella
08.2022 - Current
Waitress
Shorts
01.2022 - 08.2022
Waitress
Vitos On 42nd
04.2020 - 08.2021
Bachelor of Arts - Criminology
University of Iowa