Abbie Downey
Rossburg,Oh
Summary
Customer Service Specialist experienced in prioritizing and multitasking within fast-paced environments. Delivers exceptional customer satisfaction by effectively managing high volumes of inbound calls and resolving escalated support issues. Focused on building strong client relationships and contributing to overall business success through active listening and teamwork.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Clopay Corporation
Troy, Oh
04.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations with calmness and positivity, ensuring customer satisfaction during conflicts.
- Handled high call volumes efficiently, consistently meeting quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
- Utilized strong communication skills to deliver effective solutions for customer inquiries.
- Entered customer orders into system with accuracy into ERP systems and verified product details.
- Resolved shipping questions using tracking information and delivery schedules.
- Reviewed warranty requests and routed issues to proper Clopay teams.
- Explained product specifications, pricing, and availability to customers.
Print Specialist
Totally Promotional
Coldwater, Oh
11.2021 - 04.2024
- Operated digital and screen printing equipment for custom Totally Promotional orders
- Reviewed artwork files and prepared print layouts for production approval, ensuring quality standards were met for print production.
- Created custom merchandising using Adobe Illustrator and VerseWorks, enhancing brand visibility.
- Facilitated new hire orientation sessions to clarify company policies, procedures, and training in manufacturing and distribution.
Paint Technician
JAFE Decorating
Greenville, Oh
04.2015 - 11.2020
- Programmed and operated AIC robotics to meet client specifications
- Collaborated with quality control to align product outcomes with client preferences, reinforcing customer satisfaction.
- Worked closely with quality control to ensure product matches client preferences.
- Prepared surfaces to ensure optimal adhesion of paint and materials. for decorating projects at JAFE Decorating.
- Prepared interior and exterior surfaces for decorating projects at JAFE Decorating.
Education
Diploma -
Greenville Senior High
Skills
- Customer Service
- Complaint Handling
- Customer Engagement
- Client Management
- ERP systems
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Technically skilled proficiency in Microsoft Office
- Workflow Coordination
- Excellent interpersonal, communication and relationship-building skills Listens attentively, communicates persuasively, and follows through diligently
- Effective communication
Timeline
Customer Service Representative
Clopay Corporation
04.2024 - Current
Print Specialist
Totally Promotional
11.2021 - 04.2024
Paint Technician
JAFE Decorating
04.2015 - 11.2020
Diploma -
Greenville Senior High