Abbie Harward
Santa Clara,UT
Summary
I am compassionate and hardworking, I work incredibly well in a team and can work on my own if ever needed. I believe in always having a positive attitude and appreciating the day ahead of me no matter what it consists of. I become very passionate in reaching my daily goals and ensuring everything needing to be done is completed with as much care as possible.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Cocktail Server
Dukes beach house
Lahaina, Hawaii
06.2025 - 08.2025
- Provided exceptional customer service in busy cocktail environments.
- Managed drink orders efficiently during peak hours.
- Maintained cleanliness and organization of bar area.
- Handled cash transactions accurately and securely.
- Engaged with customers to enhance their dining experience.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked identification prior to serving.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Calculated charges, issued table checks, and collected payments from customers.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Implemented upselling techniques to maximize revenue.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Front Desk Agent
Arcadia Resort
Santa Clara, Utah
12.2024 - 06.2025
- Greeted guests and checked them into their accommodations efficiently.
- Managed reservation systems to ensure accurate booking information.
- Assisted guests with inquiries, providing information on resort amenities.
- Handled cash transactions and processed payments securely.
- Collaborated with housekeeping to maintain room readiness for arrivals.
- Addressed guest complaints promptly, ensuring satisfaction during stays.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
Customer Service Representative
Fusion Specialty Pharmacy
St. George, Utah
10.2024 - 06.2025
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and returns accurately using company software systems.
- Managed high call volumes while maintaining a positive attitude with customers.
- Maintained knowledge of products to offer relevant recommendations to customers.
- Documented customer interactions clearly for future reference and follow-up.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
Front Desk Supervisor
WorldMark by Wyndham
St. George, Utah
06.2023 - 10.2024
- Supervised front desk operations and managed staff schedules effectively.
- Trained new employees on customer service protocols and company policies.
- Handled guest inquiries and resolved issues in a timely manner.
- Maintained accurate records of reservations and guest information.
- Implemented training programs to enhance team performance and service quality.
- Collaborated with management to develop standard operating procedures for the front desk.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created weekly schedules for front desk staff according to business needs.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Welcomed large volume of guests and improved overall customer service.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Generated reports detailing daily actions, guest numbers, accounting expenses, and income and room service usage.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Developed policies and procedures related to front desk operations.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Directed front desk operations with focus on hotel reputation, staff productivity, and operational efficiency.
- Resolved conflicts between customers or staff members in a professional manner.
Night Auditor
WorldMark by Wyndham
St. George, Utah
05.2017 - 06.2023
- Reconciled guest accounts and processed payments efficiently.
- Prepared detailed reports on daily revenues and expenses.
- Managed nightly financial audits for hospitality operations.
- Assisted guests with inquiries and provided excellent customer service.
- Monitored security systems to ensure guest safety overnight.
- Maintained cleanliness and organization of the front desk area.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Processed guest check-outs, including payment processing and providing receipts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Hostess/Server
Hilton Garden Inn Hotel
St. George, Utah
12.2016 - 05.2017
- Managed seating arrangements to optimize restaurant flow and guest satisfaction.
- Coordinated with kitchen staff to ensure timely service of meals.
- Greeted guests warmly and ensured a positive first impression.
- Monitored dining area for cleanliness and addressed any issues immediately.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted servers in bussing tables when needed during busy periods.
- Handled cash payments and reconciled daily transactions accurately.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Kmart cashier
Kmart, Sears Holding
St. George, Utah
02.2016 - 12.2016
- Handled cash, credit, and gift card payments with precision.
- Assisted customers in locating products and answering inquiries effectively.
- Processed customer transactions quickly and accurately at retail checkout.
- Utilized point-of-sale system for efficient transaction processing and inventory management.
- Educated customers on promotions and loyalty programs to encourage participation.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
Wendy’s crew member
Wendys Restaurant
St. George, Utah
03.2014 - 02.2016
- Prepared and served food items according to company standards.
- Maintained cleanliness of dining area and kitchen equipment.
- Assisted customers with orders and addressed their inquiries promptly.
- Operated cash register, handling transactions accurately and efficiently.
- Followed safety and sanitation guidelines to ensure food quality.
- Stocked inventory supplies, ensuring availability for daily operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Southwest Highschool
St. George, UTSkills
- Customer service
- Cash handling
- Drink preparation
- Order management
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Handling guest complaints
Timeline
Cocktail Server
Dukes beach house
06.2025 - 08.2025
Front Desk Agent
Arcadia Resort
12.2024 - 06.2025
Customer Service Representative
Fusion Specialty Pharmacy
10.2024 - 06.2025
Front Desk Supervisor
WorldMark by Wyndham
06.2023 - 10.2024
Night Auditor
WorldMark by Wyndham
05.2017 - 06.2023
Hostess/Server
Hilton Garden Inn Hotel
12.2016 - 05.2017
Kmart cashier
Kmart, Sears Holding
02.2016 - 12.2016
Wendy’s crew member
Wendys Restaurant
03.2014 - 02.2016
Southwest Highschool