Abbie Mathews
Newton
Summary
Dynamic Leasing and Service Coordinator at Four Star Freightliner, adept at enhancing operational efficiency through process improvements and data analysis. Proven client advocate with strong telephone communication skills, ensuring satisfaction and timely issue resolution. Successfully managed billing and accounts payable, maintaining accounts receivable within 30 days.
Overview
8
8
years of professional experience
Work History
Leasing and Service Coordinator
Four Star Freightliner
05.2017 - Current
- Coordinated service delivery to ensure customer satisfaction and adherence to quality standards.
- Developed and maintained scheduling systems to optimize resource allocation and workflow efficiency.
- Facilitated communication between clients and service teams to address inquiries and resolve issues promptly.
- Implemented process improvements that enhanced operational effectiveness and reduced response times.
- Analyzed feedback data to identify trends, leading to targeted enhancements in service offerings.
- Managed documentation processes, ensuring compliance with organizational policies and regulatory requirements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Worked effectively in fast-paced environments.
- Handled all billing
- Kept AR in the 30 day range
- Managed Accounts Payable
Education
Education
Troy University
Troy, AL05-2024
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Service monitoring and evaluation
- Proficiency in office programs
- Record preparation
- Status meetings
- Time management
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Project planning
- Process analysis
- Audit reporting
- Data analysis
Timeline
Leasing and Service Coordinator
Four Star Freightliner
05.2017 - Current
Education
Troy University
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