Abbie McAdams
Gilbert,AZ
Summary
Detail-oriented Accounting Trainee with a passion for administrative tasks and a strong work ethic. Demonstrated ability
to maintain accuracy in financial data entry and analysis while supporting organizational efficiency. Seeking to
leverage accounting knowledge and administrative skills to contribute effectively in a dynamic professional environment.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Scott Resort and Spa
Scottsdale, AZ
08.2023 - Current
- Delivered outstanding customer service while adhering to corporate guidelines in order to uphold the values of the company.
- Resolved customer complaints promptly and courteously to promote an overall positive customer experience.
- Maintained accurate and efficient payment processing to ensure proper financial data.
- Maintained precise records of customer details by inputting data into reservation systems, and promptly reflecting room changes to ensure efficiency.
- Managed phone lines and provided excellent customer service to visitors, offering assistance, answering queries,and directing them.
- Generated daily reports detailing occupancy levels, financial data.
- Provided information about hotel amenities, services, and local attractions, which gave customers a more personalized experience.
- Collaborated with colleagues to ensure smooth operations of front desk area, generating a positive and mutually beneficial work environment.
Hostess
Maple Counter Cafe
Walla Walla, WA
09.2021 - 07.2023
- Managed guest expectations through the communication of critical information such as hours, wait times, and specials.
- Enhanced customer knowledge of unique advantages and standout attributes, to promote the purchase of specialty offerings.
- Ensured attentiveness to server availability and maintained efficient table turnover for prompt guest seating, in order to ensure staff success.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assisted service staff in efficiently meeting customer demands through effective distribution of food and beverages.
- Served as a reliable point of contact for resolving customer concerns in a timely and efficient manner.
- Checked identification of customers prior to serving alcoholic beverages.
- Aided in the smooth transition between opening and closing operations at the restaurant.
Tax/Accounting Intern
Mccoy Foat & Co CPAs PC
West Linn, OR
01.2023 - 04.2023
- Conducted thorough reviews of tax documents for diverse client base, streamlining process for senior accountants.
- Optimized work flow processes by observing and participating in operations, establishing more efficient methods.
- Delivered tax-related customer support by promptly and efficiently responding to client inquiries.
- Obtained scanned records and uploaded into company databases.
- Utilized data analysis techniques and carried out document proofreading for error correction and identification of discrepancies.
- Achieved proficient execution of data entry duties associated with customer accounts and invoices.
- Achieved increased flexibility by working remotely to meet high demand during critical business times.
- Maintained consistent communication with superiors to review group progress, morale, and offer assistance.
Admissions Assistant
Walla Walla University
College Place, WA
09.2020 - 06.2021
- Reviewed application documents and transcripts for accuracy and completeness prior to processing them for review by Admissions Committee.
- Managed incoming calls and effectively directed callers to the suitable department or employee.
- Managed incoming inquiries from potential applicants, providing detailed information about admission requirements.
- Maintained accurate records of all applicant information in accordance with data protection protocols.
- Worked in a hybrid setting, combining in-person and remote work, while adhering to COVID-19 regulations.
Education
Bachelor of Science - Entrepreneurship
Walla Walla Community College
Walla Walla, WA03-2025
Skills
- 8 years of Microsoft Office proficiency, including MS Word, MS PowerPoint, MS Excel, and MS Teams
- 3 years of Microsoft Excel experience
- 1 year QuickBooks experience
- Usage of Prosystems FX, CCH Axcess, Sureprep software
- 3 years Front Office Support/Administrative Support
- Tax Preparation/Document Processing for hundreds of clients
- Data Analytics/Proofreading to identify and correct errors
- Reservation/Schedule Coordination for hotel/summer camp guests
- 4 years Conflict Resolution experience
- 4 years Customer Service proficiency
- Demonstrated Success in High-Volume/Pressure Environments
- Demonstrated communication and attention to detail
Accomplishments
- 3.96 Cumulative GPA
- 4.0 GPA (High School)
- 2021-2025 - Dean's List
- Jade Coffee House, Capstone Project
- English Language & Composition AP Course
References
References available upon request.
Timeline
Front Desk Agent
The Scott Resort and Spa
08.2023 - Current
Tax/Accounting Intern
Mccoy Foat & Co CPAs PC
01.2023 - 04.2023
Hostess
Maple Counter Cafe
09.2021 - 07.2023
Admissions Assistant
Walla Walla University
09.2020 - 06.2021
Bachelor of Science - Entrepreneurship
Walla Walla Community College
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