Abbie Miller
Mabank,TX
Summary
Skilled in patient care and office operations as a Registered Dental Assistant, with experience coordinating schedules, managing communications, and verifying insurance details. Led front desk operations, trained staff, and presented treatment plans, driving team productivity. Expertise in maintaining professionalism in fast-paced environments aligns with Customer Service Representative Team Lead requirements. Seeking a remote part-time customer service position to further develop skills.
Overview
12
12
years of professional experience
Work History
Front Desk Scheduling Coordinator
Dr. Robert Morgan DDS. Pediatric Dentist
Irving, Texas
03.2018 - Current
- Coordinated pediatric appointment schedules for Dr. Morgan’s dental chair and hygiene blocks.
- Managed patient calls for new visits, reschedules, and emergency dental openings.
- Verified insurance details before appointments for pediatric treatment coordination.
- Worked as registered dental assistant since age 14, gaining extensive experience in patient care and office operations. I have been Started working for Dr Morgan at age 14, developing strong client relationships and understanding of dental office dynamics.. I actually started working for Dr Morgan at 14. I have been back at his office almost 10 years now. Expressed intention to pursue online customer service roles, leveraging my extensive experience in client interactions. am able to problem solve and find a solution in the work place , while maintaining my professionalism.
Front Desk Team Leader
Dr Michael Eeds
Corsicana, Texas
10.2014 - 02.2018
- I maintained a leadership role for Dr Eeds and I was in charge of hiring and firing front desk employees.
- Supervised front desk operations at Dr Michael Eeds' medical office.
- Managed patient check-in and check-out procedures at Dr Michael Eeds' clinic.
- Presenting and scheduling high productive treatment plans, while and problem solving and motivating the team employees to best they can be . I was The senior treatment planner and trained the other team members .
- Scheduled appointments using practice calendar and provider availability.
Education
Irving High School
Irving, TXSkills
- Appointment coordination
- Dental chair coordination
- Patient flow management
- Insurance processing
Timeline
Front Desk Scheduling Coordinator
Dr. Robert Morgan DDS. Pediatric Dentist
03.2018 - Current
Front Desk Team Leader
Dr Michael Eeds
10.2014 - 02.2018
Irving High School