Abbie Shorter
Boston,MA
Summary
Talented Server and band leader bringing skills in order management, payment processing and upselling. Experienced in customer service and engaging professional conversation with customers and other employees. She is currently finishing up her schooling at Berklee College of Music where she's majoring in songwriting and production with a minor in music and health.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Barista
Starbucks
Ocean City, MD
09.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Server, Foodrunner, Hostess, Busser
Tequila Mockingbird Inc.
Ocean City, MD
07.2018 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Band Leader
Dillons Restaurant and Bar
06.2024 - Current
- Developed a strong online presence with engaging content, increasing fan base and attracting new performance opportunities.
- Initiated collaborations with renowned artists on joint projects enhancing the band's exposure.
- Collaborated with fellow musicians to create memorable, high-quality concerts for various events.
Server
Dillons Restaurant and Bar
10.2023 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
Hostess
International House Of Pancakes, IHOP
Mount Airy, MD
03.2018 - 06.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Music
09.2021 - Current
Majors: Songwriting and Music production
Minor: Music and Health
High School Diploma -
06.2020
Skills
- efficient in fast-paced or chaotic work environments
- Able to Lift 30 Pounds
- Warm and Friendly
- Customer Service and Rapport
- Strong work ethic
- Guest engagement
- Front- and Back-Of-House Coordination
- Ability to Adapt
- Songwriting
- Music theory
- Recording techniques
Timeline
Band Leader - Dillons Restaurant and Bar
06.2024 - Current
Server - Dillons Restaurant and Bar
10.2023 - Current
Barista - Starbucks
09.2021 - 08.2022
Berklee College of Music - Bachelor of Arts, Music
09.2021 - Current
Server, Foodrunner, Hostess, Busser - Tequila Mockingbird Inc.
07.2018 - 08.2022
Hostess - International House Of Pancakes, IHOP
03.2018 - 06.2018
South Carroll High School - High School Diploma,