Summary
Overview
Work History
Education
Skills
Charactertraits
Activities
Volunteer Experience
Timeline
Server

Abbie Swain

Jacksonville,FL

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Jenks Pizza
07.2020 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Became front of house manager

Beverage Cart Attendant

Julington Creek Golf Club
09.2023 - 03.2024
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.

Education

BBA - Business Administration And Management

Florida State College At Jacksonville
Jacksonville, FL
05.2025

Associate of Arts -

Florida State College Of Jacksonville
Jacksonville, FL
05.2023

High School Diploma -

Bishop Kenny High School
Jacksonville, FL
06.2020

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Sales Techniques
  • Order Accuracy
  • Performance Improvement
  • Relationship Management
  • Adaptable and Flexible

Charactertraits

  • Strong
  • Kind-hearted
  • Hard-working

Activities

  • 2022-2023 Babysitting
  • 2021-2022, Babysitting
  • 2020-2021, Babysitting
  • 2019-2020, Bishop Kenny Swim team (Varsity letter; one of four, four year letter winners)
  • 2019-2020, Camp Counselor at Assumption Catholic School
  • 2019-2020, Alter Server at San Juan Catholic Church
  • 2019-2020, Volunteered at Camp I Am Special
  • 2019-2020, Babysitting
  • 2019-2020, On Bishop Kenny Multimedia Team
  • 2018-2019, Bishop Kenny Swim Team (Varsity Letter)
  • 2018-2019, Camp Counselor at Assumption Catholic School
  • 2018-2019, Alter Server at San Juan Catholic Church
  • 2018-2019, Volunteered at Camp I Am Special
  • 2018-2019, Babysitting
  • 2017-2018, Bishop Kenny Swim team (Varsity Letter)
  • 2017-2018, Anchor club
  • 2017-2018, Camp Counselor at Assumption Catholic School
  • 2017-2018, Alter Server at San Juan Catholic Church
  • 2017-2018, Volunteered at Camp I Am Special
  • 2017-2018, Babysitting
  • 2016-2017, Bishop Kenny Swim Team (Varsity Letter)
  • 2016-2017, Camp Counselor at Assumption Catholic School
  • 2016-2017, Alter Server at San Juan Catholic Church
  • 2016-2017, Babysitting

Volunteer Experience

  • Order of Malta (Catholic group)
  • San Jose Catholic School extended day
  • Camp I Am Special

Timeline

Beverage Cart Attendant

Julington Creek Golf Club
09.2023 - 03.2024

Server

Jenks Pizza
07.2020 - 09.2024

BBA - Business Administration And Management

Florida State College At Jacksonville

Associate of Arts -

Florida State College Of Jacksonville

High School Diploma -

Bishop Kenny High School

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Abbie Swain