Abbiegayle Duncan
Waste Connections
Kilgore
15
years of professional experience
Dedicated customer service expert known for exceptional communication and problem-solving skills. Proven track record in training staff and implementing process improvements to drive efficiency and elevate customer satisfaction.
Work History
Customer Service Representative
4 Years 11 Months- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Managed high-volume calls while maintaining professionalism and empathy in communication.
- Collaborated with team members to streamline processes, improving response times to customer requests.
- Trained new staff on customer service protocols and best practices for effective communication.
Bank Teller
1 Year 11 Months- Trained new tellers on operational procedures and customer service best practices.
- Implemented improvements to workflow processes, increasing transaction speed and efficiency.
- Resolved customer issues promptly, fostering positive relationships and trust within the community.
Sales Representative
2 Years- Developed strong client relationships through consistent communication and follow-ups.
- Delivered product presentations that effectively addressed customer needs and concerns.
- Collaborated with team members to improve inventory management processes, enhancing efficiency.
- Analyzed market trends to identify new business opportunities and drive sales growth.
Cashier
6 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations, enhancing service experience.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Trained new staff on register operations and customer service protocols.
Teacher
1 Year 9 Months- Designed and implemented age-appropriate lesson plans to stimulate cognitive and social development.
- Fostered a positive learning environment by utilizing engaging teaching methods and materials.
- Collaborated with parents to discuss children's progress and address developmental concerns.
Cashier
4 Years 2 Months- Implemented inventory management techniques to reduce stock discrepancies.
- Streamlined checkout procedures, minimizing wait times during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Monitored merchandise displays for organization and compliance with company standards.
Education
Dental Assiting - Dentistry
Skills
Customer service
Problem resolution
Call center experience
Computer proficiency
Complaint resolution
Payment processing
Microsoft outlook
Microsoft Excel
Scheduling
Staff training
Route management
Sales closing
Timeline
Customer Service Representative
Waste Connections
07.2021 - CurrentRead More
Bank Teller
Citizens Bank
08.2019 - 07.2021Read More
Sales Representative
Fastenal
08.2017 - 08.2019Read More
Cashier
East Texas Hardware
02.2017 - 08.2017Read More
Teacher
Meadowbrook Preschool
05.2015 - 02.2017Read More
Cashier
Brookshires
03.2011 - 05.2015Read More
UT Tyler
Dental Assiting from Dentistry
Read More