Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Abbigail Ferrara

Schererville,IN

Summary

Dependable with track record of success in field, attention to detail and proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments. I'm a hardworking individual who wants to grow and expand in knowledge, skill and experience. Willing to put in all effort needed to maintain a strong work environment with a positive attitude. Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Buffalo Wild Wings
Schererville, IN
03.2022 - Current
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Restaurant Hostess

Buffalo Wild Wings
Schererville, IN
07.2020 - Current
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Checked identification of patrons ordering alcoholic beverages when necessary.
  • Balanced cash register at end of shift according to established procedures.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Notified server after seating parties in section to facilitate prompt service.
  • Operated cash registers to accept payments for food and beverages.
  • Accepted payments from guests for dine-in and take-out foods.

Education

Certification -

Medical Career Academy
Highland, IN
03-2024

High School Diploma -

Lake Central High School
Saint John, IN
05-2021

Skills

  • Complaint Resolution
  • Staff Supervision
  • Menu Knowledge
  • Customer Service Experience
  • Daily Workflows
  • Productivity Monitoring
  • Performance Reviewing
  • Continuous Improvement
  • Training Proficiency
  • Handling Customer Complaints
  • Money Handling
  • Customer Service Monitoring
  • Decision-Making
  • Relationship Building
  • Guest Service
  • Role Modeling
  • Rules Enforcement
  • Pos System Operation
  • Problem-Solving
  • Flexible Schedule
  • Negotiation
  • Training And Coaching
  • Creative Problem-Solving
  • Skill Development
  • Strategic Planning
  • Punctual And Reliable
  • Fast Learner
  • Organized and Efficient

Certification

  • Certification in Phlebotomy
  • Completed NHA Exam 03/14/24

References

References available upon request.

Timeline

Shift Leader

Buffalo Wild Wings
03.2022 - Current

Restaurant Hostess

Buffalo Wild Wings
07.2020 - Current

Certification -

Medical Career Academy

High School Diploma -

Lake Central High School
Abbigail Ferrara