Abbigail Ferrara
Schererville,IN
Summary
Dependable with track record of success in field, attention to detail and proactive mindset. Conscientious, hardworking and excels at multitasking in fast-paced environments. I'm a hardworking individual who wants to grow and expand in knowledge, skill and experience. Willing to put in all effort needed to maintain a strong work environment with a positive attitude. Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Buffalo Wild Wings
Schererville, IN
03.2022 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
- Evaluated employee performance, delivering individualized feedback and praise.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Restaurant Hostess
Buffalo Wild Wings
Schererville, IN
07.2020 - Current
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Notified server after seating parties in section to facilitate prompt service.
- Operated cash registers to accept payments for food and beverages.
- Accepted payments from guests for dine-in and take-out foods.
Education
Certification -
Medical Career Academy
Highland, IN03-2024
High School Diploma -
Lake Central High School
Saint John, IN05-2021
Skills
- Complaint Resolution
- Staff Supervision
- Menu Knowledge
- Customer Service Experience
- Daily Workflows
- Productivity Monitoring
- Performance Reviewing
- Continuous Improvement
- Training Proficiency
- Handling Customer Complaints
- Money Handling
- Customer Service Monitoring
- Decision-Making
- Relationship Building
- Guest Service
- Role Modeling
- Rules Enforcement
- Pos System Operation
- Problem-Solving
- Flexible Schedule
- Negotiation
- Training And Coaching
- Creative Problem-Solving
- Skill Development
- Strategic Planning
- Punctual And Reliable
- Fast Learner
- Organized and Efficient
Certification
- Certification in Phlebotomy
- Completed NHA Exam 03/14/24
References
References available upon request.
Timeline
Shift Leader
Buffalo Wild Wings
03.2022 - Current
Restaurant Hostess
Buffalo Wild Wings
07.2020 - Current
Certification -
Medical Career Academy
High School Diploma -
Lake Central High School