Abbigail Leate
Metro by T-Mobile
Martinez,CA
2
years of professional experience
Dynamic sales professional with a proven track record at Metro by T-Mobile, excelling in customer relations and upselling techniques. Adept at fostering loyalty through exceptional service and effective communication.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized . Skilled in performance tracking and staff training, consistently driving revenue growth and enhancing client satisfaction.
Work History
Sales Rep.
1 Year 6 Months- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Barista
6 Months- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
1 Year 3 Months- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Highschool Diploma
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Sales expertise
Product and service knowledge
Staff training
Performance tracking
Cash handling
Opening and closing duties
Cleanliness
Exceptional customer service
Adaptive and creative
Safe food handling
Beverage preparation
POS systems
Menu memorization
Timeline
Sales Rep.
Metro by T-Mobile
04.2025 - CurrentRead More
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Alhambra Highschool
Highschool Diploma
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