Abbigail Leate
Martinez,CA
Summary
Dynamic sales professional with a proven track record at Metro by T-Mobile, excelling in customer relations and upselling techniques. Adept at fostering loyalty through exceptional service and effective communication.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized . Skilled in performance tracking and staff training, consistently driving revenue growth and enhancing client satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Rep.
Metro by T-Mobile
Pleasanthill
04.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Barista
Tea Tango
10.2024 - 04.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
Lilikoi Boba
Martinez, CA
03.2023 - 06.2024
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Highschool Diploma -
Alhambra Highschool
Martinez2021
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Staff training
- Performance tracking
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Safe food handling
- Beverage preparation
- POS systems
- Menu memorization
Timeline
Sales Rep.
Metro by T-Mobile
04.2025 - Current
Barista
Tea Tango
10.2024 - 04.2025
Barista
Lilikoi Boba
03.2023 - 06.2024
Highschool Diploma -
Alhambra Highschool