Abbigail Rees
Clarksville,TN
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
St. Bethlehem Dental Care
09.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Coordinated referrals through insurance and other dental specialists and documented details in patient charts.
- Managed financial transactions accurately, including cash, check, card payments, and online payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Hygienist
St. Bethlehem Dental Care
09.2020 - Current
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
- Served as a mentor for new dental hygienists, sharing knowledge and best practices to help them excel in their roles.
Cashier Clerk
Clarksville Department Of Electricity
08.2017 - 08.2018
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
Gym Receptionist
FitShop
10.2016 - 08.2017
- Resolved customer problems and complaints.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Referred unresolved customer issues to management for further investigation.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sales Associate
Foodlion Grocery Store
07.2016 - 08.2017
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong relationships with regular customers by remembering their preferences and making tailored suggestions during future visits.
- Demonstrated strong product knowledge, answering customer inquiries confidently and accurately to facilitate informed purchasing decisions.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Day Care
Grandmama's House
02.2014 - 09.2014
- Implemented curriculum to enhance classes with learning-focused activities.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
High School Diploma -
Montgomery Central High School
Cunningham, TNAssociate of Applied Science - Dental Hygiene
Tennessee State University
Nashville, TN08.2020
Skills
- Listening Skills
- Positive Customer Engagement
- Patient Education
- Correspondence Management
- Team Collaboration
- Verbal and written communication
- Payment Processing
- Adaptable and Flexible
Certification
Administration of Local Anesthesia Certification
Administration and Monitoring Nitrous Oxide
Timeline
Front Office Coordinator
St. Bethlehem Dental Care
09.2020 - Current
Dental Hygienist
St. Bethlehem Dental Care
09.2020 - Current
Cashier Clerk
Clarksville Department Of Electricity
08.2017 - 08.2018
Gym Receptionist
FitShop
10.2016 - 08.2017
Sales Associate
Foodlion Grocery Store
07.2016 - 08.2017
Day Care
Grandmama's House
02.2014 - 09.2014
High School Diploma -
Montgomery Central High School
Associate of Applied Science - Dental Hygiene
Tennessee State University