Victoria Duraso
Freeport,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
North Florida Surgeons
Niceville, FL
08.2024 - 10.2024
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
Front Office Supervisor
PT Solutions
Niceville, FL
05.2023 - 08.2024
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Desk Receptionist
Primary Care South
Santa Rosa Beach, FL
07.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled, coordinated and confirmed appointments and meetings.
Certified Pharmacy Technician
CVS HEALTH CORPORATION
Dothan
07.2019 - 06.2022
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Cashier
Harris Teeter
Morehead City, NC
02.2019 - 05.2019
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
Fill in Receptionist
Miller & Miller Nissan
Marianna, FL
10.2018 - 11.2018
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier
Grocery Outlet
Marianna, FL
11.2016 - 07.2017
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Checked personal identifications during alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
Receptionist
Rahal-Miller Chevrolet
Marianna, FL
05.2016 - 12.2016
- Answered central telephone system and directed calls accordingly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Certification - Pharmacy Technician
Craven Community College
New Bern, NC04.2019
Associate Of Arts And Sciences - General Studies
Chipola College
Marianna, FL05.2017
High School Diploma -
Malone High School
Malone, FL05.2016
Skills
- Verbal and Written Communication
- Team Collaboration
- Time Management
- Multi-Line Telephone Systems
- Customer Assistance
- Scheduling Appointments
- Microsoft Office
- Email Decorum
- Issue Handling
- Listening Skills
- Referral Coordination
- Administrative Skills
- Front Desk Operations
- Data Confirmation
- Scheduling
- Staff Management
- Multitasking proficiency
- Staff Training and Development
- Conflict Mediation
- Team Management
Certification
- CPhT - Certified Pharmacy Technician
- Florida Board of Pharmacy License
- Alabama Board of Pharmacy License
Timeline
Front Office Coordinator
North Florida Surgeons
08.2024 - 10.2024
Front Office Supervisor
PT Solutions
05.2023 - 08.2024
Front Desk Receptionist
Primary Care South
07.2022 - 04.2023
Certified Pharmacy Technician
CVS HEALTH CORPORATION
07.2019 - 06.2022
Cashier
Harris Teeter
02.2019 - 05.2019
Fill in Receptionist
Miller & Miller Nissan
10.2018 - 11.2018
Cashier
Grocery Outlet
11.2016 - 07.2017
Receptionist
Rahal-Miller Chevrolet
05.2016 - 12.2016
Certification - Pharmacy Technician
Craven Community College
Associate Of Arts And Sciences - General Studies
Chipola College
High School Diploma -
Malone High School