Abbigale Madison
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance
02.2022 - 01.2023
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier
Walmart
12.2020 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Packer
Claxton Poultry
02.2020 - 11.2020
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
- Ensured timely completion of orders through effective time management and multitasking skills.
Cashier
Walmart
03.2019 - 12.2019
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Montgomery County High School
Montgomery, Ga05.2017
Skills
- Data Collection
- Data Entry
- Complaint Resolution
- Product Knowledge
- Problem Resolution
- Order Fulfillment
- Active Listening
- Technical Support
- Customer Service
- Microsoft PowerPoint
- Live Chat Support
- Product Sales
- Prioritization
- Shipping Procedures Understanding
- Call Center Experience
- Microsoft Excel
- Payment Processing
- Product and Service Solutions
- Call Center Operations
- Account Updating
- Sales Expertise
Timeline
Customer Service Representative
Teleperformance
02.2022 - 01.2023
Cashier
Walmart
12.2020 - 01.2022
Packer
Claxton Poultry
02.2020 - 11.2020
Cashier
Walmart
03.2019 - 12.2019
High School Diploma -
Montgomery County High School