Dedicated customer service representative skilled in problem solving, conflict resolution, and team collaboration. Committed to creating welcoming environments and enhancing customer satisfaction through attentive service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Food Lion Grocery
Laural, MD
05.2026 - Current
Resolved customer complaints with professionalism and empathy, ensuring positive outcomes.
Delivered exceptional customer service, contributing to high levels of customer satisfaction.
Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to enhance their experience.
Answered customer inquiries and provided accurate information regarding products and services.
Processed customer transactions efficiently at register to ensure prompt service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supported sales team members to drive growth and development.
Private Caregiver
Healthcare services-Rose
Laurel, Maryland
03.2023 - 05.2026
Assisted clients with daily living activities and personal care needs.
Monitored client health and reported changes to healthcare professionals.
Maintained a safe and clean environment for clients at all times.
Collaborated with family members to create personalized care plans.
Documented client progress and care details for ongoing evaluations.
Helped clients with personal needs from exercise to bathing and personal grooming.
Transported patients to medical, dental, and personal care appointments.
Monitored vital signs and medication use, documenting variances, and concerning responses.
Security Officer
Securitas Security Services
Laurel, Maryland
02.2019 - 03.2023
Monitored premises to ensure safety and security of all personnel.
Conducted regular patrols to identify and report suspicious activities.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Guarded restricted areas to prevent unauthorized entry.
Maintained accurate logs of all security related activities.
Prepared detailed reports on incidents and daily activities for review.
Addressed problems quickly and reported clear information while working under minimal supervision.