Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abbigayle Johnson

Laural ,MD

Summary

Dedicated customer service representative skilled in problem solving, conflict resolution, and team collaboration. Committed to creating welcoming environments and enhancing customer satisfaction through attentive service.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Customer Service Representative

Food Lion Grocery
Laural, MD
05.2026 - Current
  • Resolved customer complaints with professionalism and empathy, ensuring positive outcomes.
  • Delivered exceptional customer service, contributing to high levels of customer satisfaction.
  • Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to enhance their experience.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Processed customer transactions efficiently at register to ensure prompt service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supported sales team members to drive growth and development.

Private Caregiver

Healthcare services-Rose
Laurel, Maryland
03.2023 - 05.2026
  • Assisted clients with daily living activities and personal care needs.
  • Monitored client health and reported changes to healthcare professionals.
  • Maintained a safe and clean environment for clients at all times.
  • Collaborated with family members to create personalized care plans.
  • Documented client progress and care details for ongoing evaluations.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Transported patients to medical, dental, and personal care appointments.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.

Security Officer

Securitas Security Services
Laurel, Maryland
02.2019 - 03.2023
  • Monitored premises to ensure safety and security of all personnel.
  • Conducted regular patrols to identify and report suspicious activities.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Guarded restricted areas to prevent unauthorized entry.
  • Maintained accurate logs of all security related activities.
  • Prepared detailed reports on incidents and daily activities for review.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Education

High School Diploma -

Kingston High School
Jamaica
06-2017

Skills

  • Customer service
  • Client communication
  • Customer needs assessment
  • Product knowledge
  • Transaction processing
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Conflict resolution
  • Customer safety awareness
  • Professional demeanor
  • Task prioritization

Certification

  • Adult/ Child/ Infant CPR & First Aid & AED
  • 2024-Cognitive Impairment Training

Timeline

Customer Service Representative

Food Lion Grocery
05.2026 - Current

Private Caregiver

Healthcare services-Rose
03.2023 - 05.2026

Security Officer

Securitas Security Services
02.2019 - 03.2023

High School Diploma -

Kingston High School
Abbigayle Johnson