Summary
Overview
Work History
Education
Skills
Timeline
Generic
Abbriss Hottel

Abbriss Hottel

Summary

Aspiring Certified Nursing Assistant (CNA) with a Bachelor’s degree in Psychology and several years of customer service experience. Compassionate and dependable, with strong communication, interpersonal, and problem-solving skills. Eager to apply my experience in a healthcare setting and provide respectful, patient-centered care.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amazon
Beverly, Massachusetts
01.2026 - Current
  • Processed returns and exchanges while adhering to company policies.
  • Resolved customer issues through effective communication and problem-solving.
  • Maintained a positive attitude while handling challenging customer situations effectively.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Server

Village Tavern
Salem, MA
10.2022 - 09.2025
  • Provided excellent customer service in a fast-paced dining environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Waitstaff

Brandys Catering
Danvers, Massachusetts
12.2019 - 12.2022
  • Provided excellent customer service to guests, ensuring they had a memorable experience.
  • Set up dining room to meet hospitality and service standards.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Followed health safety guidelines when preparing and serving food products.

Education

Certificate Program - Nurse Assistant / Home Health Aide

North Shore Community College
Lynn

Certificate Program - Culinary Training

Root Inc
Salem, MA

Bachelor of Science - Psychology

University of Massachusetts, Boston
Boston, MA

Skills

  • Conflict Resolution
  • Problem solving
  • Active Listening
  • Stress Management
  • Compassionate Communication
  • Strong Observation Skills
  • Empathy & Patience
  • BLS/ CPR certified
  • HIPAA & Patient Confidentiality
  • Hand-In-Hand Dementia Certified

Timeline

Customer Service Representative

Amazon
01.2026 - Current

Server

Village Tavern
10.2022 - 09.2025

Waitstaff

Brandys Catering
12.2019 - 12.2022

Certificate Program - Nurse Assistant / Home Health Aide

North Shore Community College

Bachelor of Science - Psychology

University of Massachusetts, Boston

Certificate Program - Culinary Training

Root Inc
Abbriss Hottel