Abby Altamirano
Oro Valley ,AZ
Summary
Accomplished Assistant Manager with in-depth experiences. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Eager to explore new horizons and expand on the wealth of current knowledge to become a more versatile and hard working employee, as well as a more rounded person.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Ace Hardware
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored and maintained cash intake to increase accuracy and to reduce discrepancies.
- Completed regular inventory counts to verify stock levels, count and maintain ghost inventory, and locate missing/stolen merchandise.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet cleanliness and service demands.
- Developed loyal and highly satisfied customer base through helpful interactions and useful knowledge.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence and cleanliness.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier/Sales Associate/Delivery Driver
Oro Valley Ace Hardware
03.2020 - 03.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reviewed new promotions and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Routed and preformed deliveries.
Education
High School Diploma -
Marana High School
Marana, AZ05.2019
Skills
- Professional Customer Service and SALES training
- Management and Delegation (15 years)
- Customer Service (35 years)
- Inventory Stocking and Rotating
- Labor Force Optimization
- Ordering and receiving
- Delivery driving and navigation skills
- Hands on technical skills
-Forklift Certification/ Pallet Jack usage
-Electrical and plumbing knowledge
-Gas fitting and connection knowledge
-Power and hand tool knowledge and hands on experience
-Deep understanding of point-of-sale and register
- Merchandising/Planogram interpretation and executions
- Understanding of Business Inventory Management and Maintenance
- Backstock Maintenance and Organization
- Ghost inventory counting
- Paint Matching and Mixing
- Key Cutting/ Programming/ battery changing (car and house keys)
- Willingness and excitement to learn new skills
- Ability to make commitment
- Multi-tasking
- Extensive product knowledge in hardware, paint, garden, grilling, brass fittings, loose hardware, etc
Accomplishments
- Labor Force Optimization
- Ordering and receiving
- Delivery driving and navigation skills
- Hands on technical skills - Forklift Certification/ Pallet Jack usage -Electrical and plumbing knowledge -Gas fitting and connection knowledge -Power and hand tool knowledge and hands on experience -Deep understanding of point-of-sale and register
- Merchandising/Planogram interpretation and executions
- Understanding of Business Inventory Management and Maintenance
- Backstock Maintenace and Organization
- Ghost inventory counting
- Paint Matching and Mixing
- Key Cutting/ Programming/ battery changing (car and house keys)
- Willingness and excitement to learn new skills
- Ability to make commitment
- Multi-tasking
- Extensive product knowledge in hardware, paint, garden, grilling, brass fittings, loose hardware, etc
Hobbies
- Crochet
- Reading
- Learning new hands-on tasks
Timeline
Assistant Manager
Ace Hardware
03.2022 - Current
Cashier/Sales Associate/Delivery Driver
Oro Valley Ace Hardware
03.2020 - 03.2022
High School Diploma -
Marana High School
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