Abby Babineaux
Dickinson,TX
Summary
Experienced and driven professional with over 12 years in the service industry, including 3 years in management. Skilled in customer service, team leadership, and problem-solving, with a strong ability to adapt to fast-paced environments. Highly professional and respectful, with a passion for creating positive customer and team experiences.
Passionate about fostering a respectful and professional workplace while driving business success.
Overview
15
15
years of professional experience
Work History
Bartender
Buffalo Wild Wings
Webster, TX
09.2021 - Current
- Trained new bartenders on drink preparation and upselling techniques.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Provide excellent customer service in a high-volume, fast-paced environment.
- Prepare and serve beverages while ensuring compliance with company policies and regulations.
- Build strong customer relationships, and maintain a welcoming atmosphere.
- Manage cash handling, transactions, and closing duties efficiently.
Bartender and Hourly Manager
Hooters of America, LLC
Webster, TX
01.2014 - 03.2020
- Lead and manage bar operations, overseeing staff, inventory, and customer satisfaction.
- Provide excellent customer service in a fast-paced, high-pressure environment.
- Train new employees, ensuring they adhere to company policies, and deliver top-tier service.
- Resolve conflicts and handle customer concerns efficiently and professionally.
- Maintain accurate financial transactions, and ensure compliance with health and safety regulations.
Front Desk Sales Associate
Massage Envy
League City, TX
08.2013 - 01.2014
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted and served incoming guests to answer questions, make reservations and complete appointment check-ins.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Performed light cleaning duties such as dusting shelves or vacuuming floors when necessary.
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
- Organized promotional displays for new merchandise arrivals in a timely manner.
- Answered store and merchandise questions and led customers to wanted items.
Childcare Teacher
Lighthouse Learning Academy
Kemah, TX
06.2011 - 06.2013
- Maintained daily records of individual activities, behaviors, meals and naps.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Administered first aid and medication in accordance with health and safety regulations.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Retail Associate
Max Rave
Texas City, TX
08.2010 - 06.2011
- Assisted customers with product selection and transactions.
- Maintained product displays, and tracked inventory levels.
- Collaborated with team members to meet and exceed sales goals.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Education
High School Diploma -
Texas City High School
Texas City, TX05-2011
Skills
- Leadership & Team Management
- Customer Service Excellence
- Sales & Business Development
- Problem-Solving & Conflict Resolution
- Inventory & Operations Management
- Adaptability & Quick Learning
- Professionalism & Communication
- Education & Certifications
References
References available upon request.
Timeline
Bartender
Buffalo Wild Wings
09.2021 - Current
Bartender and Hourly Manager
Hooters of America, LLC
01.2014 - 03.2020
Front Desk Sales Associate
Massage Envy
08.2013 - 01.2014
Childcare Teacher
Lighthouse Learning Academy
06.2011 - 06.2013
Retail Associate
Max Rave
08.2010 - 06.2011
High School Diploma -
Texas City High School