Abby Barmann
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Company
08.2022 - Current
- Assisted in improving attraction operations through participation in team meetings and sharing feedback based on observations or guest interactions.
- Ensured timely opening of attractions by performing required start-up procedures diligently each day.
- Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Contributed to a positive work environment through open communication with management and peers about suggestions or concerns.
Food and Beverage Cast Member
Walt Disney World Company
07.2018 - 08.2022
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Food and Beverage Associate
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2014 - 05.2018
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Participated in regular team meetings focused on refining service strategies.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Implemented inventory control measures, reducing waste and ensuring optimal stock levels for seamless service delivery.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
Education
Bachelor of Science - Project Management
Bellevue University
Bellevue, NE02.2024
Associate of Science - Business Management
Columbus State Community College
Columbus, OH05.2018
Skills
- Time management
- Exceptional communication
- Positive attitude
- Decision-making abilities
- Strong problem-solving
- Conflict resolution
- Multitasking abilities
- Creative thinking
- Organizational skills
- Interpersonal skills
- Attention to detail
- Team collaboration
Timeline
Attractions Cast Member
Walt Disney World Company
08.2022 - Current
Food and Beverage Cast Member
Walt Disney World Company
07.2018 - 08.2022
Food and Beverage Associate
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
05.2014 - 05.2018
Bachelor of Science - Project Management
Bellevue University
Associate of Science - Business Management
Columbus State Community College