Abby Bebout

• Update and maintain customer databases to increase customer retention.
• Resolve travel problems, process complaints and issue refunds to maintain customer satisfaction.
• Make effective decisions based on current and accurate reporting.
• Respond promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Process payments via credit and debit cards and handle sensitive information discretely.
• Organize memorable travel itineraries and vacations for Luxury Clients.

Maintained previous job responsibilities as well as the below:

• Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
• Helped managers make effective decisions based on current and accurate reporting.
• Greeted customers as they visited the lounge for travel planning.
• Trained and motivated coworkers to perform daily business functions.
• Researched and Evaluated suppliers for optimal service levels to all clientele.

• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Processed payments via credit and debit cards and handled sensitive information discretely.
• Organized memorable travel itineraries and vacations for Luxury Clients.