Maeghen Tripp
Marion,MA
Summary
Sales-oriented travel expert with excellent administrative skills and experience. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Owner/Travel Advisor
Escape And Relax Travel
04.2020 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Input data into Traveljoy to improve business efficiency and reduce costs by automating operations workflow.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Travel Advisor
Enchanted Memories Travel
06.2018 - 04.2020
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Making reservation using booking engines, and collected payments to optimize trip planning.
- Input data into Tess to improve business efficiency and reduce costs by automating operations workflow.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Business Owner/Operator
5 Ducklings Children & Maternity Consignment
02.2013 - 10.2018
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Greater New Bedford Regional Vocational Technical
New Bedford, MA06.2000
Skills
- Clientele Relationship Development
- Critical Thinking
- Travel Knowledge
- Operational Efficiency
- Database Systems
- Reservation Management
- Active Learning
- Site Inspection
- Business Growth
- Resort Partnerships
- Travel Agency Accounting
- Leisure Travel
- Company Guidelines and Procedures
- Relationship Management
- Records Management Systems
- Office Support
- Social Media Platforms
- Billing Procedures
- Professional Relationships
- Brand Awareness
- Team Oversight
- Revenue Generation
- Accurate Reporting
- Mentoring
- Revenue Monitoring
Additional Information
2023 ASTA Mentor- I am part of ASTA Mentorship program. I am mentoring a travel advisor in NC. We have monthly Phone calls and random text message.
Timeline
Owner/Travel Advisor
Escape And Relax Travel
04.2020 - Current
Travel Advisor
Enchanted Memories Travel
06.2018 - 04.2020
Business Owner/Operator
5 Ducklings Children & Maternity Consignment
02.2013 - 10.2018
High School Diploma -
Greater New Bedford Regional Vocational Technical
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