Abby Conlon
Temple,US
Summary
Dynamic Restaurant and Account Manager with over five years of experience in high-energy service and sales environments. Expertise in operations management, team leadership, staff training, conflict resolution, and customer relations has consistently delivered measurable improvements in productivity, retention, and satisfaction. A proven track record of successfully implementing cross-training initiatives and performance coaching to enhance operational efficiency and service quality positions this professional as a valuable asset for driving revenue growth. Committed to leveraging these strengths to foster a thriving business environment.
Overview
5
5
years of professional experience
Work History
Account manager
Inicio enterprises
Temple, TX
- Secured new electricity accounts through in-person customer meetings, delivering measurable sales results.
- Managed end-to-end customer enrollment process to improve signup completion rates and reduce drop-offs.
- Applied statistical sales methods to optimize outreach and increase conversion outcomes.
- Mentored junior account staff in consultative selling and client communication to boost team capability.
- Coached junior account staff on client-facing techniques and process adherence to enhance responsiveness and service consistency.
General Manager
Jeremiah's Italian Ice
Temple, TX
02.2026 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff to enhance service quality.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Analyzed customer feedback to refine menu offerings and increase satisfaction.
- Fostered a positive work culture, mentoring staff to promote professional growth.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Handled hiring, onboarding, and performance management, including coaching and performance.
- Led team meetings and implemented company policies, fostering a positive and accountable work culture.
- Drove a nearly 20% increase in sales compared to the same time period last year.
CNA/QMAP
Bonaventure
Colorado Springs, CO
08.2024 - 11.2024
- Administered medications accurately under QMAP protocols while providing direct patient care as a CNA, ensuring compliance with health regulations and improving resident health outcomes at Bonaventure.
- Ensured patient safety while providing assistance with daily activities and care to residents.
- Administered prescribed medications and monitored patients' responses to ensure compliance with care plans and safety protocols.
- Provided direct personal care including bathing, dressing, and mobility assistance, enhancing resident comfort and dignity.
- Documented vital signs and behavioral observations accurately, facilitating effective communication with nursing staff and physicians.
Manager and Crew Trainer
McDonald's
Colorado Springs, CO
03.2021 - 06.2024
- Supervised daily operations, ensuring adherence to policies and achieving a 15% improvement in team productivity
- Conducted comprehensive training programs, onboarding new hires and enhancing overall team performance by 25%
- Resolved staff conflicts by fostering open communication, resulting in a 20% improvement in employee satisfaction scores
- Built strong relationships with customers and suppliers, leading to a 10% increase in client retention
- Designed and implemented cross-training initiatives, improving employee versatility and reducing staffing gaps
- Established performance goals for employees and delivered feedback to help them exceed expectations
- Delivered high-quality customer service, consistently achieving a 95% satisfaction rate
- Monitored and analyzed business performance, implementing strategies that reduced operational inefficiencies
- Ensured compliance with safety and health regulations, maintaining a clean and safe work environment
- Reduced waste and optimized resource allocation to support revenue growth and align with profit targets
- Led daily operations and trained crew members on food safety, customer service, and efficiency protocols, resulting in a 15% increase in order accuracy and a 10% reduction in service time.
Education
High School Diploma -
Goal High School
Colorado Springs, CO05.2026
Skills
- Operations Management
- Business Development
- Team Leadership
- Strategic Planning
- Customer Relations
- Staff Training
- Time Management
- Policy Implementation
- Conflict Resolution
- Schedule Coordination
- Sales Strategy
- Networking
- Presentation Design
- Teamwork and collaboration
- Client relations
- Customer service
- Goal oriented
Personal Information
Title: Restaurant Manager and Account Manager
Timeline
General Manager
Jeremiah's Italian Ice
02.2026 - Current
CNA/QMAP
Bonaventure
08.2024 - 11.2024
Manager and Crew Trainer
McDonald's
03.2021 - 06.2024
Account manager
Inicio enterprises
High School Diploma -
Goal High School