Abby Crager
Huber Heights,OH
Summary
- Experienced with detailed operational management and process oversight. Utilizes strategic planning and coordination to enhance team performance and ensure precision. Knowledge of team collaboration and quality control to maintain high standards in all tasks.
- Knowledgeable Inventory Specialist with solid background in managing detailed operations. Demonstrated ability to improve and streamline processes, contributing to team efficiency. Proven track record of leveraging organizational skills and keen attention to detail to deliver high-quality results.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Lot Manager
Jeff Wyler Hyundai of Beavercreek
Beavercreek, OH
03.2024 - Current
- Trained & mentored staff on best practices for vehicle detailing techniques and equipment usage.
- Oversaw lot operations ensuring optimal organization & accessibility of vehicles.
- Streamlined vehicle processing procedures to enhance operational efficiency and reduce turn around time.
- Managed vehicle inventory, ensuring proper organization and accessibility.
- Led initiatives to improve customer service interactions on the lot, enhancing client satisfaction rates.
- Analyzed operational workflows, identifying areas for improvement to drive overall performance.
- Added and maintained key tags, inspection decals and window stickers for 450 vehicles on lot.
- Parked vehicles in a visually appearing way to attract customer attention and increase sales.
- Drove vehicles to other dealerships/vendors for trades and deliveries.
- Maintained attractive tidy lot for the dealership.
- Achieved and maintained pristine condition of vehicles on lot and showroom.
- Increased vehicle turnover rate with proactive management of aging inventory and timely aggressive price adjustments.
Warehouse Worker
Gateway Tire
Monroe, OH
01.2024 - 03.2024
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Implemented safety protocols to maintain compliance with OSHA regulations.
- Coordinated inventory counts, ensuring accurate tracking of stock levels.
- Trained new employees on warehouse processes and safety procedures.
- Consistently lifted materials weighing as much as 150 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Site Manager
Ultimate Shine Carwash
Fairborn, OH
07.2023 - 12.2023
- Oversaw daily operations, ensuring optimal workflow and team performance.
- Implemented training programs to enhance employee skills and service quality.
- Developed and maintained safety protocols, fostering a secure work environment.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Coordinated scheduling to maximize staff utilization during peak hours.
- Analyzed customer feedback to identify service improvement opportunities.
- Mentored junior staff, promoting professional growth and adherence to company standards.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Monitored, coached, and supervised team of 30 employees in 2023.
Preloader/Package Handler
UPS
Sharonville, OH
04.2023 - 10.2023
- Operated package sorting equipment to ensure efficient and accurate processing of shipments.
- Collaborated with team members to maintain optimal workflow and minimize delays in package handling.
- Trained new employees on safety protocols and operational procedures to enhance overall team performance.
- Streamlined loading processes, resulting in improved productivity during peak delivery periods.
- Implemented best practices for packaging organization, reducing damage rates and improving shipment integrity.
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Assisted management in developing training materials aimed at enhancing employee efficiency and safety awareness.
Lot/Detail Manager
Cronin Lebanon CDJR
Lebanon, OH
07.2022 - 02.2023
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Established safety protocols for handling chemicals and equipment, promoting a safe working environment for staff.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement and growth opportunities.
- Promoted a positive work environment that fostered teamwork, resulting in higher employee engagement levels and reduced turnover rates among detailers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms on a regular basis.
- Maintained an organized workspace, ensuring all tools were easily accessible for efficient task completion.
- Managed team of 10 personnel focused on providing expert detailing services to dealership customers.
- Managed inventory of detailing supplies, optimizing usage while minimizing waste and costs.
Asst Manager/Lot Technician
Source One Adjusters of Ohio
Obetz, OH
03.2021 - 07.2022
- Oversaw daily operations ensuring compliance with industry regulations and standards.
- Developed training programs enhancing team skills and performance efficiency.
- Coordinated communication between departments to streamline workflow processes.
- Implemented quality control measures improving service delivery and client satisfaction.
- Facilitated conflict resolution among team members promoting a positive workplace culture.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Manager In Training
UPS
09.2021 - 12.2021
- Operated package sorting equipment to ensure efficient and accurate processing of shipments.
- Collaborated with team members to maintain optimal workflow and minimize delays in package handling.
- Trained new employees on safety protocols and operational procedures to enhance overall team performance.
- Streamlined loading processes, resulting in improved productivity during peak delivery periods.
- Implemented best practices for packaging organization, reducing damage rates and improving shipment integrity.
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Assisted management in developing training materials aimed at enhancing employee efficiency and safety awareness.
Warehouse
TBC Corporation
01.2021 - 03.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Resolved problems, improved operations, and provided exceptional service.
Lot Technician
Relentless Recovery
03.2019 - 05.2020
- Operated heavy machinery for vehicle recovery and transport tasks.
- Conducted thorough inspections of vehicles to assess damage and condition.
- Coordinated logistics for vehicle storage and organization on lot.
- Trained junior technicians in equipment handling and operational procedures.
- Streamlined workflow processes to improve efficiency in lot management.
- Collaborated with team members to enhance overall operational effectiveness.
- Maintained a clean and organized lot, resulting in a professional appearance that attracted potential buyers.
- Demonstrated excellent communication skills when coordinating with various departments, ensuring smooth operation within the repossession field.
- Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the repossession field.
- Displayed strong attention to detail while conducting visual inspections of incoming vehicles, identifying damages or discrepancies for prompt resolution.
- Delivered exceptional customer service while assisting clients in locating desired vehicles or directing them to appropriate staff members for further assistance.
Customer Service Representative (CSR)
Penske Truck Rental
01.2019 - 06.2019
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed rental transactions using proprietary software to ensure accuracy and compliance with company policies.
- Trained new team members on systems and best practices, fostering a collaborative work environment.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Monitored inventory levels, ensuring availability of vehicles to meet customer demands efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with drivers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of driver interactions and transactions, ensuring accurate documentation and follow-up.
Warehouse I
American Tire Distributor (ATD)
02.2018 - 12.2018
- Operated forklifts and pallet jacks for efficient loading and unloading of tires.
- Organized inventory storage to optimize space utilization and accessibility.
- Conducted quality inspections on products to ensure compliance with safety standards.
- Trained new team members on warehouse procedures and safety protocols.
- Managed stock levels through accurate tracking and reporting of inventory data.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Coordinated shipping schedules to meet customer delivery timelines effectively.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
Valet/Lot Technician
Mitsubishi North
03.2018 - 07.2018
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Managed vehicle parking operations efficiently during peak hours, optimizing flow and reducing wait times.
- Trained new valet staff on procedures, promoting adherence to safety standards and operational excellence.
- Conducted regular vehicle inspections, identifying potential issues to maintain quality service and client trust.
- Implemented process improvements that enhanced valet operations, increasing overall efficiency and effectiveness.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
Ambulette Driver
First Care LLC
10.2016 - 02.2018
- Ensured safe and timely transportation of patients to medical appointments.
- Maintained vehicle cleanliness and compliance with safety regulations.
- Assisted passengers with mobility challenges during boarding and disembarking.
- Communicated effectively with healthcare providers regarding patient needs and schedules.
- Monitored traffic conditions to optimize route efficiency for timely arrivals.
- Trained new drivers on safety protocols and operational procedures.
- Actively participated in emergency drills and simulations, honing skills in crisis response and teamwork.
- Demonstrated professionalism at all times, respecting patient privacy rights and maintaining confidentiality of personal information.
- Facilitated smooth operations by keeping an organized inventory of medical supplies and equipment within the vehicle.
- Maintained a clean and safe vehicle, conducting regular inspections and reporting any issues immediately.
Lawn Care Technician
New Season Ministry
11.2011 - 11.2016
- Operated landscaping equipment to maintain grounds, ensuring optimal presentation and health of vegetation.
- Applied fertilizers and pesticides according to safety standards, enhancing lawn vitality and aesthetic appeal.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Lot Technician
Evans Motorworks
01.2016 - 09.2016
- Demonstrated excellent communication skills when coordinating with various departments, ensuring smooth operation within the dealership ecosystem.
- Contributed to overall dealership success through diligent work ethic and strong collaboration with sales team members.
- Developed strong rapport with clients and coworkers alike, fostering an atmosphere of teamwork and collaboration within the dealership environment.
- Supported sales events by preparing display areas and reorganizing inventory as needed to showcase specific models or promotions effectively.
- Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the dealership network.
- Increased efficiency of lot operations by regularly updating internal systems with accurate information regarding vehicle location changes.
- Streamlined vehicle delivery process for improved client experience and timely service.
- Collaborated with management to develop strategies for efficient organization of inventory on the lot.
- Maintained dealership curb appeal through regular washing of cars displayed on the front line, creating an attractive environment for potential buyers.
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Conducted regular inspections of vehicles on the lot to ensure optimal presentation and functionality.
Pre Loader
UPS
10.2015 - 01.2016
- Operated package sorting equipment to ensure efficient and accurate processing of shipments.
- Collaborated with team members to maintain optimal workflow and minimize delays in package handling.
- Trained new employees on safety protocols and operational procedures to enhance overall team performance.
- Streamlined loading processes, resulting in improved productivity during peak delivery periods.
- Implemented best practices for packaging organization, reducing damage rates and improving shipment integrity.
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Assisted management in developing training materials aimed at enhancing employee efficiency and safety awareness.
Vehicle Service Attendant
Enterprise Holdings
07.2014 - 10.2015
- Conducted thorough vehicle inspections to ensure safety and operational readiness.
- Managed vehicle fueling, cleaning, and detailing to maintain fleet appearance and functionality.
- Assisted in the coordination of vehicle movements to optimize workflow efficiency at rental locations.
- Trained new staff on best practices for service operations and customer interaction techniques.
- Implemented process improvements that enhanced turnaround times for vehicle preparation and delivery.
- Oversaw daily operations, ensuring compliance with company standards for service quality and safety protocols.
- Promoted sustainability within the workplace through responsible waste disposal practices during vehicle servicing activities.
- Expedited vehicle turnaround times by prioritizing urgent requests from both internal departments and external clients.
Merchandiser/Vendor
Plant Essentials
05.2013 - 04.2014
- Executed merchandise displays to enhance product visibility and customer engagement.
- Collaborated with suppliers to maintain optimal inventory levels and product availability.
- Trained and mentored junior staff on best practices for product placement and visual standards.
- Developed promotional plans that increased seasonal sales through strategic product positioning.
Lawn Care Technician
Church of Christ
05.1999 - 11.2011
- Operated landscaping equipment to maintain grounds, ensuring optimal presentation and health of vegetation.
- Applied fertilizers and pesticides according to safety standards, enhancing lawn vitality and aesthetic appeal.
- Conducted regular inspections of lawns, identifying issues such as pests or diseases for timely intervention.
- Developed customized lawn care plans based on soil conditions and client preferences, improving customer satisfaction.
- Trained junior technicians on equipment usage and safety protocols, fostering a knowledgeable team environment.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
Education
High School Diploma -
Sinclair Community College
03-2011
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Sinclair Community College
05-2010
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Sinclair Community College
06-2009
High School Diploma - undefined
Harding University
12-2008
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Wayne High School
06-2007
Skills
- Mechanically Inclined
- Operated Order/Cherry Picker
- Operated Lift Truck/Sit Down Forklift
- Inventory control
- Quality assurance
- Staffing coordination
- Resources allocation
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Team collaboration
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Training and development
- Professionalism
Certification
FIRST AID
BLOODBOURNE PATHOGENS
CPR
Timeline
Lot Manager
Jeff Wyler Hyundai of Beavercreek
03.2024 - Current
Warehouse Worker
Gateway Tire
01.2024 - 03.2024
Site Manager
Ultimate Shine Carwash
07.2023 - 12.2023
Preloader/Package Handler
UPS
04.2023 - 10.2023
Lot/Detail Manager
Cronin Lebanon CDJR
07.2022 - 02.2023
Manager In Training
UPS
09.2021 - 12.2021
Asst Manager/Lot Technician
Source One Adjusters of Ohio
03.2021 - 07.2022
Warehouse
TBC Corporation
01.2021 - 03.2021
Lot Technician
Relentless Recovery
03.2019 - 05.2020
Customer Service Representative (CSR)
Penske Truck Rental
01.2019 - 06.2019
Valet/Lot Technician
Mitsubishi North
03.2018 - 07.2018
Warehouse I
American Tire Distributor (ATD)
02.2018 - 12.2018
Ambulette Driver
First Care LLC
10.2016 - 02.2018
Lot Technician
Evans Motorworks
01.2016 - 09.2016
Pre Loader
UPS
10.2015 - 01.2016
Vehicle Service Attendant
Enterprise Holdings
07.2014 - 10.2015
Merchandiser/Vendor
Plant Essentials
05.2013 - 04.2014
Lawn Care Technician
New Season Ministry
11.2011 - 11.2016
Lawn Care Technician
Church of Christ
05.1999 - 11.2011
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Wayne High School
High School Diploma - undefined
Harding University
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Sinclair Community College
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Sinclair Community College
High School Diploma -
Sinclair Community College