Abby Creel
Bogalusa ,LA
Summary
Dynamic customer service professional with extensive experience at Capitol Bridge Health Services, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective communication, consistently achieving high customer retention rates. Skilled in managing high call volumes while maintaining a professional demeanor in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Capitol Bridge Health Services
09.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Server
Sunshine Snowballs
03.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Caregiver
Accumen
02.2024 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Cashier
Lamberts Seafood
09.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Childcare Assistant
Sandy’s Kids
08.2022 - 03.2023
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
Capitol Bridge Health Services
09.2024 - Current
Caregiver
Accumen
02.2024 - 09.2024
Cashier
Lamberts Seafood
09.2023 - 04.2024
Server
Sunshine Snowballs
03.2023 - Current
Childcare Assistant
Sandy’s Kids
08.2022 - 03.2023
High School Diploma -
Bogalusa High School
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