ABIGAIL ESTRADA
Oklahoma City
Summary
A highly motivated and detail-oriented individual who possesses exceptional skills in project management, communication, and problem-solving, I excel at prioritizing tasks, managing time effectively, and maintaining confidentiality. Technical skills include proficiency in Microsoft Office and many other software applications. Demonstrates strong organizational skills with a keen attention to detail and effective multitasking abilities. Passionate about achieving excellence in all endeavors and consistently exceeding expectations. I am fluent in Spanish and am very open to learning new things!
Overview
3
3
years of professional experience
4051
4051
years of post-secondary education
Work History
Stock Room Associate
Ross Dress for Less
Seminole
2025.11 - Current
- Assisted in unloading merchandise from delivery trucks and sorting items.
- Restocked shelves and displays with new merchandise as needed.
- Trained new associates on stockroom procedures and safety protocols.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Operated office equipment and technology, tracked stock inventory and reported accidents or damage.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
Teller
Patrons Bank
Wewoka
2025.07 - 2025.10
- Maintained cash drawers and balanced daily cash reports for operational integrity.
- Assisted customers with account inquiries and product information to enhance service.
- Managed routine deposits and withdrawals while adhering to bank policies and procedures.
- Provided exceptional customer service to build trust and foster long-term relationships.
- Utilized banking software to record transactions and update customer accounts effectively.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
Cashier
Ross Dress for Less
Shawnee
2024.10 - 2025.07
- Processed transactions accurately, handling cash and credit payments securely.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
GUEST SERVICE REPRESENTATIVE
Seminole Nation Casino
Seminole
2024.06 - 2024.09
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Maintained cleanliness of lobby area and front desk counter.
HOSTESS
Hogs Bbq
Seminole
2023.04 - 2024.06
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Criminal Justice
East Central University
Ada, OK 2025.08 - 2026.03
Associate - In Science, Criminal Justice
Seminole State College
Seminole, OKHigh School Diploma -
The Academy of Seminole
Seminole, OKSkills
- Cash handling
- Data entry
- Time management
- Multitasking and organization
- Confidentiality awareness
- Completing tasks using Microsoft Word and Excel
- Professionalism and courtesy
- Attention to detail
- Patience and empathy
- Spanish speaking
Languages
Spanish, English
Timeline
Stock Room Associate
Ross Dress for Less
2025.11 - Current
Bachelor of Science - Criminal Justice
East Central University
2025.08 - 2026.03
Teller
Patrons Bank
2025.07 - 2025.10
Cashier
Ross Dress for Less
2024.10 - 2025.07
GUEST SERVICE REPRESENTATIVE
Seminole Nation Casino
2024.06 - 2024.09
HOSTESS
Hogs Bbq
2023.04 - 2024.06
Associate - In Science, Criminal Justice
Seminole State College
High School Diploma -
The Academy of Seminole