Abby Fowler
Grand Junction,CO
Summary
Retail management professional focused on driving store performance and enhancing customer experiences. Expertise in operational efficiencies, staff development, and sales strategies. Proven ability to optimize store layouts and improve customer satisfaction through effective merchandising. Strong track record in team leadership and inventory management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
Grand Junction, CO
09.2022 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Coordinated special events or promotions within budget constraints while exceeding customer expectations
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
- Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Assistant Manager
Dollar Tree and Family Dollar
Grand Junction, CO
08.2018 - 08.2022
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Clerical Assistant
Grace Jones
Grand Junction, CO
05.2011 - 05.2020
- Accounting skills which includes basic math and financial aid skills as well as learning about taxes and developing budget skills.
- Organization skills like filing papers and organizing costs based on place.
Housekeeper
Quality Inn
Grand Junction, CO
06.2017 - 08.2017
- Responsibility for keeping our carts and supplies stocked as well as maintaining time management skills and returning lost items to the front desk.
- Communicating Skills, interacting with customers and providing friendly service while helping them and assisting them.
- Cleaning/Organization Skills, thoroughly cleaning rooms from top to bottom and arranging hotel items and making sure the beds match and everything is aligned as it is supposed to be.
Clean Up Crew
Eric Fowler
01.2014 - 01.2015
- Prioritizing Tasks, being able to identify the most important tasks that need to be done first and then completing them in that order.
- Attention to detail, looking for valuable items or sharp and dangerous objects as well as making sure all the trash is picked up.
- Working with others, working in a team of three people to split the workload and making sure all of my work is done and then helping the others.
Education
Bachelor of Science - Criminal Justice And Psychology
Post University
Waterbury, CTHigh school diploma - undefined
Palisade High School
05.2018
Skills
- Proficient in English
- Reliable and loyal
- Detail-oriented
- Effective time management
- Consistent punctuality
- Strong work ethic
- Organizational abilities
- Quick learner
Certification
Driver's License
CPR Certified
First Aid Certified
Timeline
Emerging Store Manager
Walgreens
09.2022 - Current
Assistant Manager
Dollar Tree and Family Dollar
08.2018 - 08.2022
Housekeeper
Quality Inn
06.2017 - 08.2017
Clean Up Crew
Eric Fowler
01.2014 - 01.2015
Clerical Assistant
Grace Jones
05.2011 - 05.2020
High school diploma - undefined
Palisade High School
Bachelor of Science - Criminal Justice And Psychology
Post University